VAT Refunds

If you or a loved one are a visitor to the UK from a non-European Union country, you can reclaim the sales tax (VAT) on purchases made with us when your order is collected from our London showroom*.

To claim, let us know when ordering, pay a £150 administrative fee and you’ll then be given a tax refund form when you collect – keep it along with your receipt/invoice.

A few important conditions:

  • The person claiming the VAT at the airport needs to have the product(s) with them at the airport and be the person that placed and collected the order from our showroom.
  • The person claiming the VAT must be in the country already when the order is made.
  • The person claiming the VAT must make the claim within three months of their order date.

When you get to the airport, take your receipt and completed form to the VAT refunds counter or the customs desk located after security.
Ensure you have the items with you for inspection after security control.

Please note the average queue time is 30 minutes, but will be longer at peak times, or if you are part of a tour group, or queuing behind a tour group. Please allow extra time to complete the VAT reclaim process and ensure you have checked in at least one hour before your departure time to clear check-in and airport security.

*Conditions apply. For full details visit the HM Revenue & Customs website.