The Custom Process
Personal service from when you schedule a consultation to the moment you both say 'I do.'
Create your design
Begin by chatting with your Design Consultant about your ideas and they’ll present some initial designs so you can pick your favourite. Expect guidance on ring sizes, how to get the most out of your price point, and a design page where all your quotes and ideas can live in one place.
Select your diamond or gemstone
After you’ve decided on a design that best captures your love story, our Diamond & Gemstone Specialists will share the best options from hundreds of thousands of ethically sourced stones. They’ll help you select the perfect one for your budget and design.
Your ring is complete
Once you’ve placed your order, we’ll secure your centre gemstone and our talented craftspeople bring your ring to life.
What happens next
Relax while we craft your ring
We will keep you up to date on your ring’s progress via email so that you can relax whilst our craftsmen cast, set and hand-finish your unique ring. As we are creating a completely customised piece of jewellery, this custom process can take up to four weeks but we will notify you when it’s ready for delivery or collection.
Packaging and delivery
As part of our commitment to excellence, we personally inspect every ring to ensure it is produced to the highest standards before placing it into our beautiful packaging. You can choose to either collect your ring in-store or have your ring delivered, free of charge, by FedEx (US or international) or Royal Mail Special Delivery (UK). Whichever you choose, we are here to make the experience as memorable as possible for you.
Ready to get started? Browse our collection of diamond engagement rings here.
