Lifetime Manufacturer Warranty

Please note that the following warranty is applicable to all ring products. For warranty information on bracelets, necklaces and earrings, please see further down this page. At Taylor & Hart, we stand behind our products and warrant that all items will be free from manufacturing defects. We provide this warranty from the day you collect or receive your ring.

If you believe your item has a manufacturing defect, we invite you to return it to us for inspection by our production team. If we determine your purchase is damaged due to a manufacturing defect, we’ll repair the product or, if we think it’s appropriate, replace it. If the item is no longer available, we may, at our discretion, replace with like-kind or allow a refund equal to the selling price of the original item.

The warranty covers any and all manufacturing defects but does not cover normal wear or damage due to everyday use.

If we determine that the damage is not caused by a manufacturing defect, then we’ll notify you immediately and let you know if repair services are available at cost or otherwise.

Please note that slight irregularities and variations in craftsmanship are unique and individual to each item. Natural characteristics or internal inclusions in coloured gemstones (visible or non-visible) are also unique and individual to each item. These characteristics are considered as part of the character of the item, and shouldn’t be considered a defect.

Life happens. Kids, gardening, DIY – you know the deal. We recommend having your ring cleaned and inspected annually or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your ring. That’s why we offer a lifetime annual care package. Simply send your ring back to us and we’ll give it a thorough clean and check everything is in order.

We kindly ask that you cover the cost of shipping back to us, and we’ll pay for return shipping. Repairs to your ring mounting can also be done at this time at cost.

For customers outside of the US, UK & EU, your ring must be returned to us in person at one of our showrooms. This is due to shipping costs and duties you may incur that are out of our control. Please ensure you’ve read the conditions below before submitting your aftercare request.

For EU customers that require aftercare or an inspection, please get in touch with our Customer Care Team via customercare@taylorandhart.com to assist with the return shipment.

Kindly note that we will require a minimum of three weeks for aftercare for customers based in the EU.

• The last date to send your ring in for aftercare will be the 29th of November for Christmas & New Year. Please note that this only covers general aftercare and some types of repairs/remakes will require a longer timeframe.
• For those in EU / AU / ROW / NZ:  Kindly note that aftercare can take up to three weeks, therefore we will not be able to guarantee that your ring will be back with you before Christmas or New Year.
• If we require more time for the nature of service, our Customer Care Team will make you aware of it at the time of your inspection.

The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from Taylor & Hart.

Maintenance, repair, sizing or other services performed by someone other than Taylor & Hart will void your Manufacturer Warranty.

Fine jewellery is just as susceptible to normal wear and tear or damage as the rest of us. This is particularly true for rings since hands are regularly subjected to considerable hard ware as we go about our daily lives. We don’t provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewellery issues that are not covered by our warranty:

• Dents, knicks and scratches are inevitable and are not considered a defect
• Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing
• Rings that have been damaged or misshapen as a result of “hands-on” activities, such as weight-lifting, rock climbing, gardening, DIY etc. This includes cases where damage results in loss of stones.
• Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
• Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
• Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

Rings that have special finishes, such as matte, sandblast or satin (among others) are particularly prone to natural wear, which will affect the appearance of the finish over time.

While most people find it takes a little bit of time to adjust to wearing a fine piece of jewellery, we recommend you follow the care instructions provided with your order.

Anything abrasive making contact with the ring will affect the finish.

Other hand-dominant activities like contact sports, getting out of a swimming pool or your ring making contact with hard surfaces such as keys or door handles will also contribute to a ring’s finish changing its appearance over time.

While it’s possible to have a ring returned to us so that its original finish can be restored, for any special finish (other than “polished”), our warranty doesn’t cover the cost of re-doing the finish. We can quote you on the cost of re-doing the finish.

At Taylor & Hart, we stand behind our products and warrant that our jewellery items will be free from manufacturing defects for two years.

This warranty is not applicable to items featuring pearls and we instead offer a one year warranty on pearl jewellery items.

If you believe your item has a manufacturing defect, we invite you to return it to us for inspection by our production team. If we determine your purchase is damaged due to a manufacturing defect, we’ll repair the product or, if we think it’s appropriate, replace it. If the item is no longer available, we may, at our discretion, replace with like-kind or allow a refund equal to the selling price of the original item.

If we determine that the damage is not caused by a manufacturing defect, then we’ll notify you immediately and let you know if repair services are available at cost or otherwise.

Please note that slight irregularities and variations in craftsmanship are unique and individual to each item. Natural characteristics or internal inclusions in diamonds and gemstones (visible or non-visible) are also unique and individual to each item. These characteristics are considered as part of the character of the item, and shouldn’t be considered a defect.

Some examples of common jewellery issues that are not covered by our warranty:

Bracelets or Necklaces

• Breakage due to catching on clothing, blankets, or other objects.
• Dents, knicks and scratches are inevitable and are not considered a defect
• Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing
• Tangles or knots due to improper storage of jewellery that may cause breakage

Earrings

• Dents, knicks and scratches are inevitable and are not considered a defect
• Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing
• Loss of earring backing 
• Loss of whole earring 
• Breakage due to catching on clothing, blankets or other objects

While most people find it takes a little bit of time to adjust to wearing a fine piece of jewellery, we recommend you follow the care instructions provided.

Other hand-dominant activities like contact sports, getting out of a swimming pool or your ring making contact with hard surfaces such as keys or door handles will also contribute to an item’s finish changing its appearance over time.

While it’s possible to have jewellery returned to us so that its original finish can be restored, for any special finish (other than “polished”), our warranty doesn’t cover the cost of re-doing the finish. We can quote you on the cost of re-doing the finish.