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Lifetime Annual Care Package

We all need a little pampering every now and again. We recommend having your diamond ring cleaned and inspected every year or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This ring lifetime annual care package service is free of charge to AU, UK, US & EU customers.

We kindly ask that you cover the cost of shipping back to our UK workshop for this service. Our Customer Care Team will assist you with the return shipment process and we’ll cover the shipping cost of returning your ring back to you.

For AU customers that require aftercare, please get in touch with our Customer Care Team via customercare@taylorandhart.com to assist with the information on the return shipment. Kindly note that we will require a minimum of three weeks for aftercare services for customers based in Australia.

Because aftercare can take up to three weeks, we’re unable to guarantee your ring’s return before the holidays. If you’d prefer to have your ring with you for Christmas and New Year, it’s best to hold off and send it in for any aftercare services once the new year begins. 

If we require more time for the nature of service, our Customer Care Team will make you aware of it at the time of your inspection.

Having your ring cleaned

Over time your ring may lose its bright appearance, so we’re happy for you to mail your ring to us once a year for a complimentary clean. While your ring is back in our care, we’ll conduct an inspection service free of charge to make sure your ring is in excellent condition.

 

TH Aftercare

Can I clean my ring at home?

You absolutely can! In fact, we recommend it every few weeks or whenever you fancy giving your ring some TLC. Here’s how:

  1. Use a small drop of washing up liquid and warm water to gently scrub your jewellery with a soft toothbrush.
  2. Rinse with warm water to remove any residue.
  3. Pat dry with a soft cloth or microfibre towel.

If your ring contains coloured gemstones, we recommend you only clean your ring in this way as gemstones, especially emeralds, can crack when used with other devices such as an ultrasonic cleaner.

 

Repairs

Jewellery is susceptible to general wear and tear or accidental damage. This is particularly true for engagement and wedding rings which are worn everyday, so we’re happy to assist in restoring your ring back to its original condition.

If we notice that the ring has any damage from everyday wear and tear, such as loose claws or trauma from a knock, we’ll quote to repair it at cost price.

We do not provide warranties for damage due to negligence, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Typical examples of jewellery repairs:

  1. Removing scratches or small dents.
  2. Replacing small diamonds or gemstones from pavé or halo settings (so long as the ring has no evidence of mistreatment).
  3. Tightening and securing centre gemstone(s).

Some examples of common jewellery issues that wouldn’t be considered manufacturing defects include:

  1. Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  2. Mistreatment by exposing your ring to harmful materials or putting unnecessary pressure on your ring.
  3. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
  4. Bent, caught or worn out claw(s) allowing a stone to fall out or be lost due to normal wear or other damage.
  5. Lost stone or a stone has fallen out due to chipping or breaking caused by reckless wear or other damage.

 

Conditions & Exclusions

For all of the above services, we kindly ask that you cover the cost of shipping back to us. For UK & US customers, we’ll cover the cost of the return to you.

For all of the above services, we kindly ask that you cover the cost of shipping your ring back to our UK workshop. The Customer Care Team will assist with the return shipment process and then we’ll cover the cost of the return to you.

For full terms and conditions, visit our Lifetime Manufacturer Warranty.

 

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