Returns Policy

We offer our customers the opportunity to return or exchange their unworn engagement or wedding rings within 90 days of their order being delivered.

*We offer our customers the opportunity to return or exchange their unworn jewellery items (necklaces and bracelets) within 30 days of their order being ready for delivery. We do not accept returns on earrings. For some bespoke designs, we’ll deduct a AUD $300 amount from your returns total should you choose to return your item. If your item is not eligible for a full refund, you’ll be notified by your consultant and on your quotation page before placing your order.

While we do offer all customers free shipping when delivering your order, we kindly ask you to cover the shipping charge when returning to us.

To be eligible for a refund, the customer must initiate the return within 90 days and must return it within one week of notifying us. Dependent on the date of notification, the item must be returned no later than 97 or 37 days after the product delivery or collection, in its unworn and original condition without any damage, and with all accompanying documents and materials.

Our Quality Assurance department will review the returned item(s). Items that show signs of wear or have been altered, resized (by Taylor & Hart or a jeweller other than Taylor & Hart), or damaged, are unable to be returned.

In the unlikely event that the item turns out to be faulty or different from those the customer ordered, Taylor & Hart will repair or replace the item free of charge or refund the item in full.

To initiate the refund process, please contact our Customer Care Team or customercare@taylorandhart.com quoting your order number.

While the majority of our products are subject to the standard returns policy, some special designs may not be eligible for return or may have some fees that are non-refundable. For some bespoke designs, we’ll deduct a AUD $300 amount from your returns total should you choose to return your item. If your item is not eligible for a full refund, you’ll be notified by your consultant and on your quotation page before placing your order.

Rings set with any of the following gems are not refundable – a natural diamond(s) of value greater than AUD $40,000, a lab-grown diamond(s) of value greater than AUD $12,000, a coloured gemstone(s) of value greater than $AUD 10,000 or any of the following shapes: Old Mine, Rose Cut, Hexagonal, Old European or Kite, with a value greater than AUD $8,000, custom cut gemstones or diamonds of any value.

Any diamond sold loose or unset may also differ from the standard policy.

If you choose a design which is non-resizable, then the ring mount is not covered by our returns policy. In any case where our standard return policy does not apply due to design features, your consultant will inform you of this in advance of you making your purchase.

Improperly packaged shipments will be refused upon receipt. Returns with missing paperwork (including the GIA report) or product(s) will not be processed.

If you return your order and exchange it for another ring, the second ring is non-returnable (unless the reason for returning is a manufacturing issue).

If you want to make an exchange for a different ring within 90 days of receiving your order, we’ll gladly arrange this for you. We do kindly ask that you cover the shipping charge when returning the ring to us.

If you choose to exchange your ring, the following fees may apply:

• A $500 handling and re-stocking fee to exchange your engagement ring or replace your centre stone into a new design.
• A $200 handling and re-stocking fee to exchange your wedding ring.
• Any replaced or newly set ring is non-returnable and non-exchangeable.

Upon receiving your returned item in its original condition, the diamond will be weighed and checked against its corresponding grading certificate and our quality assurance experts will evaluate the jewellery piece.

If you’re returning the products to us because they’re faulty, we’ll refund the price of the purchase in full.

As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy or the terms and conditions of sale.

Your refund will then be processed in the following 4 to 5 business days and be paid using the original method of payment. This may take up to 14 days from receipt of the jewellery, depending on your location/payment method.

The following three-step process must be adhered to in order to successfully return an item to Taylor & Hart and receive a refund:

• Initiate your return: Contact the Customer Care Team or email customercare@taylorandhart.com stating you’d like to make a return as well as providing your order reference number. They’ll instruct you on an appropriate shipping address.
• Packaging your return: Please include all the original packaging and additional materials – make sure you include your diamond grading certificate as replacing this certificate is not possible. For security reasons, avoid writing, “diamonds” or “Taylor & Hart” anywhere on the outside of the box.
• Shipping your package from AU: We kindly ask you to ship your ring back to us. Our Customer Care Team will assist with the shipment creation and you will be responsible for the shipping charges.
  

If the return instructions are not followed, Taylor & Hart will not accept responsibility for any loss or damage to returned shipments. Taylor & Hart withholds the right to refuse returns that are improperly packaged.

If you are unsure about any aspect of the process, please contact us before returning your purchase at customercare@taylorandhart.com.

With the peace of mind that any purchase you make can be returned within 90 days, we invite you to browse our selection of engagement rings and wedding bands.