Careers

Taylor & Hart – Sofia

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our consultants in our showroom and via online communication channels.

We’re looking for a Customer Success Manager to join our team in our office in Sofia, Bulgaria. The role will be responsible for all customer journey communications – on-boarding, pre-qualification, post-sale communication, and up-selling.

What we are looking for:

• Experience working with customer data coming from various sources and using such data to create profitable and sustainable marketing communication plans
• A proven expert in delivering KPI-driven, omnichannel customer communication strategies
• Experience in a CRM / marketing role where an understanding of customer behaviors, profiles & needs leads to the creation and implementation of a profitable campaign strategy
• Strategic marketing thinker with a track record for increasing conversion and optimising spend
• Good prioritisation and campaign planning skills
• Strong affinity towards numbers and high attention to detail
• Analytical skills and ability to do performance reporting
• Experience with ideation, implementation, and optimisation of multi-channel campaigns
• Native-level English is preferred
• Experience with marketing technologies, such as Salesforce Marketing Cloud, Pardot, Google Analytics, etc is a big advantage

Responsibilities

• You will be developing T&H’s strategy for customer communication for all life stages of a customer
• Leading the exploration of customer trends by conducting customer research and incorporating customer feedback into your marketing strategies
• Collaborating with the wider marketing, sales and brand teams, you will be developing campaigns and targeting strategies based on customer insights
• Establish a comprehensible customer communication plan for all customer lifecycle stages
• Identify, size, create and target different customer segments
• Deliver automation of customer campaigns where applicable and ensure ongoing execution of non-automated customer campaigns
• Monitor and evaluate key customer KPIs
• Deliver analysis of customer campaigns
• Identify, target and nurture multiple customer segments
• Develop and administer a bespoke communication plan aiming to engage leads and convert them to customers
• Work closely with the Sales team to create rules and journeys which ensure that consultants only receive the highest quality leads, while also delivering automated communication strategies to all other lead segments

Key performance indicators

• Conversion rate throughout the customer funnel
• Reported Gross Win
• Number of Sales
• Number of customers going through sales stages
• E-commerce metrics
• NPS

What we offer

• A generous salary plus bonus dependent on experience
• Full-time employment contract
• Opportunity for professional development
• Opportunity to visit and work with the London team
• Opportunities to attend company-subsidised development conferences and training events
• Flexible working hours and generous holiday allowance
• A very enjoyable work culture

To apply

Please apply by emailing jobs@taylorandhart.com with your cover letter and CV.

Taylor & Hart – City of London

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our consultants in our showroom and via online communication channels. We’re based in the City of London (Monument) with excellent transport links.

Key Responsibilities

• Meeting & exceeding sales targets while providing an excellent level of customer service
• Developing an in-depth knowledge of the products & the brand and convey this with pride & enthusiasm to customers
• Responding to customers via e-mail, phone, LiveChat and WhatsApp to ascertain and advise on their requirements
• Meeting customers for face-to-face consultations in our London office
• Guide customers through our bespoke design service, often by designing through sketches and/or briefing our CAD designers
• Preparing and sending quotations for engagement, jewellery and wedding rings
• Assisting in the selection of diamonds and gemstones for new or existing orders
• Communicating with our designers and crafters about specific customer requests
• Following up with customers after their order for after-care issues and to solicit reviews

Ideal Candidate

• University degree and/or Gemmologist qualification is preferred (though not required)
• Retail/Sales experience in jewellery is required
• Experience or training in design is preferred
• A superb communicator (native English level)
• Interest in developing knowledge and expertise in diamonds and gemstones
• Adaptable user of different technology systems
• Friendly, polite and honest in all dealings with our customers and colleagues – you will be representing the Taylor & Hart brand
• Ability to work in a fast-paced and changing environment
• Ability to work autonomously – our company has a flat hierarchy where people are empowered to work independently
• Ability to build rapport, show empathy with customers and colleagues and nurture relationships on a daily basis
• A demonstrable track record of loyalty
• Ability to work towards deadlines and targets
• Organised & responsible

What we offer

£27,000 base salary + sales commissions

Average T&H consultant takes home £37K+ per year. The best-performing consultants take home over £45K/year

• Annual appraisal and promotion opportunities
• The opportunity of joining a fast growing business which has the potential of becoming a major player in the global jewellery industry
• Buy jewellery for yourself at cost price
• A very enjoyable work culture

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV and answers to the following two questions.

1. Which are your favourite brands and why?
2. If you were a product, which one would you be and why?

Taylor & Hart – City of London

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our consultants in our showroom and via online communication channels. We’re based in the City of London (Monument) with excellent transport links.

The Design Assistant Programme

The goal of the programme is to train and develop our candidate to transition into a full time Design Sales Consultant role within 12-18 months. Throughout the programme, your role will be multifaceted as you learn about every part of the company:

• Assisting Design Consultants: Your primary day-to-day responsibilities will be to assist design consultants in their tasks. Tasks include sourcing gemstones and diamonds, creating quotes, seeing customers, creating designs and communicating via Live chat, Whatsapp, on the phone, e-mail and in person.
• Production & Sourcing: Learn how our rings and jewellery pieces are made; where our gems come from; assist the team in creating and delivering stunning products to customers around the world.
• Customer Service: Communicate with customers who’ve placed an order, update them on our progress and assist those who return with after-sales enquiries.
• Consulting Customers: When you’re ready, we will introduce you to your first potential customers. You will be able to quote them, work with our CAD designers to produce a design for them and source them a stunning diamond or gemstone.
• General Administration: During the programme, we will also ask you to assist around the office with collections and deliveries to our craftsmen in Hatton Garden (Farringdon), and ad hoc admin work.

Key Responsibilities

As part of the programme, all training will be provided:

• Developing an in-depth knowledge of the brand and product ranges; conveying this with pride and passion to customers
• Learning about diamonds/gemstones and assessing their quality
• Working with the production team and learning how jewellery is made
• Responding to customers via e-mail, phone, Live Chat and WhatsApp to assess and advise on their requirements
• Preparing and sending quotations for engagement rings, wedding rings and jewellery
• Meeting customers for face-to-face consultations in our London office (Monday to Friday–can be between 9am-7pm; 1-2 paid Saturdays monthly 10am-6pm)
• Assisting in the selection/collection of diamonds/coloured gemstones for new or existing orders
• Using Salesforce (Customer Relationship Management software) to update customer and order details
• Communicating with our in-house CAD designers
• Assisting the marketing team in producing content for the website/social media
• Working with design software (Photoshop & Illustrator) and rendering software (Sketchfab & Countersketch) to assist the team

Ideal Candidate

• University degree and/or Gemmologist qualification is preferred
• A superb communicator (native level English proficiency)
• Interest in developing deep knowledge and expertise in diamonds/gemstones
• Adaptable user of different technology systems
• Friendly, polite and honest in all dealings with our customers and colleagues
• Ability to work in a fast paced and changing environment
• Ability to work autonomously–our company has a flat hierarchy where team members are empowered to work independently
• Ability to build rapport and show empathy with customers and colleagues.
• A demonstrable track record of loyalty
• Ability to work towards deadlines
• Organised and responsible

What we offer

£19,000/year base salary + sales commissions (only when you have been assigned your own customers)

Upon completion of the Graduate Programme and promotion to a Design Consultant, £27,000/year + sales commissions.

• The opportunity of joining a fast growing business which has the potential of becoming a major player in the global jewellery industry
• Buy jewellery for yourself at cost price
• A very enjoyable work culture

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV and answers to the following two questions.

1. Which are your favourite brands and why?
2. If you were a product, which one would you be and why?

Taylor & Hart – Sofia

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We have graduated the famous Techstars accelerator program in Boston, USA with other 11 companies out of 2000 applicants. We’re looking for a Senior Symfony Developer to join the tech team.

Our tech team consists of entirely Senior Symfony/Full-Stack Developers, where everyone is focused in one or more subsystems of the whole product. Our workflow is based on bi-weekly Agile SCRUM. The role is based in Sofia, Bulgaria, in a central location with excellent transport links.

Key Responsibilities

• Implement project modules/solution components according to the project requirements
• Follow the project/company standards and team working procedures
• Follow project instructions, reporting to the Project Manager
• Participate in Quality Assurance related activities such as design and code reviews, unit and integration testing, etc.

Key Skills

• At least 2 years of professional experience with PHP
• Deep understanding of PHP (preferably version 7+)
• 2 years of experience with Symfony 2+ (4 is preferred) framework and its core components
• Very good understanding of relational databases (in particular MySQL)
• Working experience with version control systems (preferably git)
• Experience with API integrations
• Understanding of fundamental design patterns
• Good communication skills
• Team player
• Desire to learn and advance
• Good spoken and written English language skills
• Understanding of HTML5 and CSS3
• Understanding of JavaScript and jQuery

What we offer

• A generous salary plus bonus dependent on experience
• Full time employment contract
• Opportunity for professional development
• Opportunity to visit and work with the London team
• Opportunities to attend company-subsidised development conferences and training events
• Flexible working hours and generous holiday allowance
• A very enjoyable work culture

To Apply

Please apply by emailing jobs.it@taylorandhart.com with your CV, cover letter, and a list of the three greatest projects you’ve worked on that make you proud.

Taylor & Hart – City of London

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We use browser based rendering and 3D printing to help turn our customers’ ideas into fine jewellery, as well as, selling from an established collection range. We’re looking for a Junior CAD Jewellery Designer to assist the design team in creating production-ready CAD files. We’re based in the City of London (Monument) with excellent transport links.

Key Responsibilities

• Assisting design team to produce production ready files for collection jewellery (e.g. resizing rings, changing collet sizes). Files must be technically sound adhering to specific technical details that will be specified by CAD Manager and production team.
• Working with CAD Manager to develop CAD skills and ultimately assist in creation of bespoke designs.
• Technical specification sheets will also be needed for all CAD files with basic dimensions and production details.
• Save all designs and maintain in a database for the sales and design teams.

Key Skills

• Knowledge of jewellery CAD software (specifically Matrix and Rhino)
• 1+ years working experience of CAD software
• Experience in Photoshop is preferred
• Proactive approach, looking out for new developments in the software/hardware world
• Able to work to tight deadlines

Ideal Candidate (preferred skills but not required)

• Highly creative with a good eye for emerging trends
• Previous fine jewellery experience, preferably engagement rings
• Knowledge of common jewellery techniques that can be applied when creating the CAD files is also advantageous (i.e. stone setting, casting, soldering, etc.)
• Specialist jewellery CAD experience (e.g Zbrush)
• Experience creating photorealistic render images
• Ability to work independently and within a team
• Adaptability and entrepreneurship

What we offer

Salary up to £20,000 plus bonus depending on experience.

Flexible working hours and generous holiday allowance.

Opportunities to develop skills and progress in role by working in a technology and design focused company.

Fast growing business with the potential of becoming a major player in the global jewellery industry.

A very enjoyable work culture.

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV and digital portfolio.