Careers

Taylor & Hart

To be considered for this opportunity, please email your CV and cover letter detailing why you are the right person for the role to [email protected] using the subject line ‘UX Manager’.

Taylor and Hart is a bespoke engagement ring company that prides itself on the experience and journey it takes its customers on for one of the most important purchases they will ever make. As such, we have identified the need for an intuitive and reassuring exploration and buying journey on our site, that reflects the expertise with which our Design Consultants handle customers in our London and New York showrooms. 

We are looking for someone to own, review, develop and constantly fine-tune the UX of our website. The successful candidate will have complete control over the research and design aspects. Working closely with internal stakeholders (Design, Customer Experience, Marketing, Production), the role will be tasked with creating the best in class bespoke engagement ring buying journey – aligning across both the online and offline experience. The main success factors of the newly formed UX function within Taylor and Hart will be:

• Increased conversion throughout various touch points on our site
• Increased customer satisfaction with the buying journey 
• Efficiencies in the internal processes, driven by increased clarity of offering to customers

The successful candidate is someone with experience in UX research and design, who has hands-on experience with mobile and web product and UX design, and is ready to make the next step in their career, establishing and heading a UX function for a disruptive, growing business with a passion for customer experience.

Key Responsibilities

• Gain a deep understanding of the engagement ring buying journey, leveraging on the experience of the incumbent team 
• Define and drive the UX vision and respective roadmap
• Continuously identify design opportunities that add customer value
• Ensure any product development is done is a seamless manner
• Develop and nurture user-centric understanding across the whole business
• Work across business, product and tech functions to collect and summarise the needs of all your internal and external customers and translate those into a UX roadmap 
• Combine solid technical knowledge, understanding of customer needs and strategic business thinking to manage and plan ongoing customer facing releases across multiple products
• Audit existing user experience frameworks and troubleshoot pain points
• Collect existing data about customer behaviours and journeys and pair it with new research initiatives to build a map of behaviours and profiles
• Create a ‘optimisation roadmap’ up and down the customer funnel
• Manage research and design process end-to-end, utilising internal and 3rd party resources
• Create or drive the creation of design concepts and wireframes
• Establish UX and design guidelines, that allow Taylor and Hart to build consistent and seamless customer journeys
• Re-evaluate and improve the existing user interface of the mobile and web platforms
• Collect and analyse information on customer behaviour to test UX hypothesis
• Translate business requirement into customer-centric design solutions
• Test all hypothesis pre-development via online testing tools or in-person user-testing and test all completed deployments using data and behavioural analytics tools
• Get customers to do more of the work (but should feel like play) of sharing preferences and data (with clear incentives for them to do so),  so as to reduce the work needed to do that internally
• A/B test where relevant any new hypothesis where relevant

Ideal Candidate

• Previous experience in a customer-led, data-driven, creative environment that designs solutions on a global scale
• Knowledge of best practices in building prototypes and testing them at any scale
• Ability to use innovative design techniques and tools
• Ability to communicate visually
• Ability to plan and prioritise multiple workloads and development roadmaps
• You can summarise and make sense of complex, sometimes conflicting needs coming from independent stakeholders
• Great understanding of latest technologies
• Experience with mobile design 
• Ability to explain and educate on user-centric design
• Challenges the status quo
• Experience in an environment of changing priorities and moving timelines
• Ability to produce prototypes, wireframes, empathy maps etc.
• Ability to manage projects and its stakeholders
• Great written and verbal skills when communicating to stakeholders
• Calm under pressure
• Passion for problem solving and troubleshooting
• Readiness to own any problem that comes your way
• You are a team player, and understand why this is important
• You are not fazed by difficult situations and can think on your feet 
• Responsible and reliable
• A positive attitude that can adapt and thrive in changing circumstances
• Attention to detail
• A passion for continuous learning and improvement
• You have a passion for excellence and beauty

What we offer

• A generous salary plus bonus dependent on experience
• Flexible working hours
• Casual dress code
• Relaxed and friendly working environment
• The role can be based in the City of London (close to Monument & Bank Station) or Sofia, Bulgaria

To Apply

Please apply by emailing your CV and cover letter detailing why you are the right person for the role to  [email protected] using the subject line ‘UX Manager’.

Taylor & Hart – Sofia

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We have graduated the famous Techstars accelerator program in Boston, USA with other 11 companies out of 2000 applicants. We’re looking for a Senior Symfony Developer to join the tech team.

Our tech team consists of entirely Senior Symfony/Full-Stack Developers, where everyone is focused in one or more subsystems of the whole product. Our workflow is based on bi-weekly Agile SCRUM. The role is based in Sofia, Bulgaria, in a central location with excellent transport links.

Key Responsibilities

• Implement project modules/solution components according to the project requirements
• Follow the project/company standards and team working procedures
• Follow project instructions, reporting to the Project Manager
• Participate in Quality Assurance related activities such as design and code reviews, unit and integration testing, etc.

Key Skills

• At least 2 years of professional experience with PHP
• Deep understanding of PHP (preferably version 7+)
• 2 years of experience with Symfony 2+ (4 is preferred) framework and its core components
• Very good understanding of relational databases (in particular MySQL)
• Working experience with version control systems (preferably git)
• Experience with API integrations
• Understanding of fundamental design patterns
• Good communication skills
• Team player
• Desire to learn and advance
• Good spoken and written English language skills
• Understanding of HTML5 and CSS3
• Understanding of JavaScript and jQuery

What we offer

• A generous salary dependent on experience
• Full time employment contract
• Opportunity for professional development
• Opportunity to visit and work with the London team
• Opportunities to attend company-subsidised development conferences and training events
• Flexible working hours and generous holiday allowance
• A very enjoyable work culture

To Apply

Please apply by emailing [email protected] with your CV, cover letter, and a list of the three greatest projects you’ve worked on that make you proud.