Careers

Taylor & Hart – New York City

Taylor & Hart is an e-commerce bespoke jeweler specializing in everything from engagement rings, wedding bands, to one-of-a-kind creations of the imagination. We offer customers the opportunity to create a highly curated custom engagement ring or jewelry piece through a seamless process – facilitated by our consultants in our showroom and via online communication channels. While we’re primarily working from home due to restrictions, we’re based in the Freedom Tower in the heart of lower Manhattan.

The Role

Permanent, Full-time
Monday – Friday with weekend flexibility 10:00am-7:00pm

Taylor & Hart customers feel like we understand them and their individual needs. Every interaction they have with us is relevant to their vision and efficiently planned. This role requires full-time dedication and interacts directly with customers, therefore, we seek someone is inquisitive and always listens to what our customers have to say. The Diamond & Gemstone Specialist is a brand ambassador who understands the company’s core values and business model and is able to convey those to our customers, leaving them charmed by Taylor & Hart and understanding our mission as a breakout jewelry brand. A positive attitude, enthusiasm, and engaging interest should show through the face-to-face, phone calls, and written communications. Through highly efficient, responsive and proactive communication with prospective customers, the successful candidate will understand and qualify the specific needs of who they connect with. Under the Taylor & Hart brand, this means we expect you to be able to maintain a high percentage of leads that convert into sales by offering quick, friendly, confident, and professional responses to inquiries.

Key Responsibilities

• Provide customers with the knowledge they need to choose a great diamond/gemstone and ring and enable them to make an informed purchase
• Leave customers with the feeling they got the best service they have ever received
• Deliver sales efficiently
• Enable other members of the company, across Production, Design Consultants, Jewellery Designers and Marketing, to be successful in hitting their targets and those of the company
• Give honest advice, confident, positive and clear responses
• Pro-actively lead customers to a purchase, while looking after their best interests
• Source new customers by responding to inbound lead inquiries (made online, on the phone or walk-ins) to qualify the jewelry/ring needs of prospective customers
• Triage incoming leads and decide whether their requirements need to be addressed by a Design Consultant / Jewelry Designer
• Add and organize leads within our CRM
• Engage prospective leads in conversation, give insight into T&H’s brand, values, products and quality standards
• Facilitate follow up conversations with members of the consultation/design team (where needed) and handover in a clear and professional way
• Outreach prospective leads through email and phone to qualify intent and decide on the best approach to close a sale
• Close sales of base and low-modification rings, where design capability is not the main attribute needed to complete the sale
• Ensure that the customer pipeline is constantly attended to, effectively clearing the backlog of non-responded or otherwise waiting leads
• Provide coverage for any inbound communication that comes through the Live Chat function on the Taylor & Hart site as well as Whatsapp and Messenger
• Respond to all new customer enquiries as quickly as possible without exceeding one working day
• Share any insights or feedback from the sales process or the tools we use with your colleagues
• Ensure customers are aware of company policies relevant to their purchase in advance of their order

Ideal Candidate

• High knowledge of diamonds and jewelry in general
• Previous experience in a customer facing function in the jewelry industry
• Great written and verbal skills when communicating to clients
• Excellent interpersonal skills and compassion
• Works well under pressure
• A true team player
• Responsible and reliable personality
• A positive attitude that can adapt and thrive in changing circumstances
• Attention to detail
• Passion for continuous learning and improvement
• Ability to drive a conversation while making the other side feel special and catered for
• Confidence in decision making

Key Performance Metrics

• Conversion of new leads to engaged customers
• Sales per month
• Response times
• NPS

What we offer

• The opportunity to join a fast growing business with the foundations for becoming a major player in the global jewelry trade
• Buy jewelry for yourself at reduced price
• Engaging and highly interpersonal culture
• Constant exposure to learning new things
• Competitive Medical Coverage Plan

Recommended Skillset

• Fast and articulate typing
• Highly organized and time management skills
• Experience with Salesforce and other ERP systems
• Diamond/gemstone databases
• Graduate Gemologist diploma or similar training/education

Please apply by emailing [email protected] with your cover letter and CV with the subject line ‘Diamond & Gemstone Specialist – US’.

Taylor & Hart Overview

At Taylor and Hart we are an online engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most disruptive jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

As we’ve grown, so too has the complexity behind our financial and performance reporting capabilities and we’re now looking for a talented individual to join the team and help us grow 5x over the next 3 years.

The Role

We are seeking a high performing Assistant Finance Manager to join the Taylor & Hart Finance Team and support the Head of Finance in managing the financial operations, reporting and forecasting processes within the business. Key responsibilities also include working with executives and managers on ad hoc business analysis projects. The role is based in one of our offices in London, UK or Sofia, Bulgaria.

The ideal candidate will be a self-starter who proactively builds partnerships with senior stakeholders within Taylor & Hart in order to gain a good overview of the business from the inside out and is eager to make a real difference to the company’s success.

We will provide internal training wherever possible to upskill candidates as well as support / provide time for completing their accounting qualification.

Key Responsibilities

• Managing, processing and troubleshooting the financial transactions and reports
• Assistance with Bookkeeping, Financial Budgeting, Forecasting and Variance Analysis
• Assisting external bookkeepers in UK, USA and BG resolving queries on:
• Bank Reconciliations
• New Suppliers
• Review of accrual, prepayment and suspense postings
• Review Monthly VAT reconciliations
• Reconcile Quarterly C79 VAT Import certificates
• Import and reconciliation of sales and deferred income
• Processing customer refunds
• Manage UK payroll processes and work with 3rd party payroll provider
• Review and payment of employee expenses
• Payment and reconciliation of PAYE accounts
• Management of purchase ledger and supplier relationships
• Balance sheet reconciliations
• Assist with preparation of Management Accounts
• Work with Head of Finance to improve and maintain financial policies and procedures for the company
• Maintenance of key financial reports and spreadsheets
• Business partnering with senior executives to provide insightful information and analysis to aid in long-term and short-term decision making
• Working with business managers to provide analytical support via data models and business intelligence tools
• Stay up to date with technological advances in accounting and data management software to be used for financial and reporting purposes

Ideal Candidate

• Degree in accounting, business, economics, finance, or a related field
• ACA (or equivalent) Part-qualified or fully qualified
• 2-3 years of experience in a finance role preferred
• Solid communication skills, both written and verbal
• Desire to work in a dynamic environment with wide ranging responsibilities
• Strong understanding of business principles and practices
• Superior attention to detail, organisational skills, planning skills, analytical skill and problem-solving skills
• Very strong Excel / Google Sheets competency
• Strong general computer skills and ability to readily learn new systems
• Work using your own initiative and actively seek out opportunities to add value

What we offer

• The opportunity of joining a fast growing business which has the potential of becoming a major player in the global jewellery industry
• Buy jewellery for yourself at cost price
• A very enjoyable work culture

To Apply

Please apply by emailing [email protected] with your cover letter and CV with the subject line ‘Assistant Finance Manager/Analyst’.

Taylor & Hart – City of London

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our consultants in our showroom and via online communication channels. While we’re primarily working from home due to restrictions, we’re based in the City of London (Monument) with excellent transport links.

The Role

• Part-time (4 days / week including Saturday)

Taylor & Hart is about its customers and their stories. The Customer Care Team ensures that all T&H’s existing and prospective customers have an amazing journey with the brand. They provide quick, friendly, confident and professional responses to enquiries and proactively facilitate the customer experience around the design and purchase journey. Success in this role means that people who interact directly with our brand, irrespective of whether they have purchased or not, understand our core values, our business model and what we stand for. The CC Ambassadors are responsible for fast response times and clear communication. A positive attitude and enthusiasm are shown through face-to-face, phone calls and written communications. In a nutshell, you make sure that customers feel they got an efficient, friendly and helpful service, making them feel cared for and delighted, both during their purchase and continuing into the future.

Key Responsibilities

• Ensure customer care channels, including email inbox, live chat and phone calls, are monitored, and responses are quick, friendly, professional and helpful
• Take care of all customers who have already completed a purchase with any aftersales requirements or information
• Provide quick, honest advice and confident and clear responses
• Confidently answer any questions asked about T&H, and its products, and who best to redirect an enquiry to
• Continuously contribute ideas on how T&H’s service, process and systems can be improved
• Welcome new enquiries to T&H, inform them of our processes, policies, brand, background, etc
• Ensure documents and costs associated with orders are organised and stored in our systems
• Facilitate collections and drop-offs, treating customers and the product with care
• Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
• Respond to customers in person or via email, phone, Live Chat and WhatsApp to ascertain and advise on their requirements
• Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Production, Design, Tech and Marketing as well as the US CX and Production teams.
• Keep customers well informed of any potential delays or changes to their order.
• Quickly gain the trust of colleagues, by completing tasks at a quick pace and good quality
• Maintain Customer Care inbox empty/up to date as per internal guidelines
• Keeping our systems updated accurately
• Record issues and work with other teams to improve customer experience in the future.
• Accurately enter service requests into the system efficiently when needed.
• Assisting with in person collections and aftercare appointments at our showrooms.

Ideal Candidate

Key Success Metrics

• Response times
• NPS

What we offer

• The opportunity of joining a fast growing business which has the potential of becoming a major player in the global jewellery industry
• Buy jewellery for yourself at cost price
• A very enjoyable work culture

To Apply

Please apply by emailing [email protected] with your cover letter and CV with the subject line ‘Customer Care Assistant’.

Taylor & Hart – City of London

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our consultants in our showroom and via online communication channels. While we’re primarily working from home due to restrictions, we’re based in the City of London (Monument) with excellent transport links.

The Role

• Fixed-term maternity cover
• Sunday – Thursday, 10am-6.30pm

Taylor & Hart customers feel like we understand them and their requirements. Every interaction they have with the business is relevant to their needs and efficient. This role is as maternity cover and interacts with the most customers directly, and, as such, is inquisitive and always listens to what our customers have to say. The Diamond & Gemstone Specialist is a brand ambassador, understands the company’s core values and business model and is able to convey those to our customers, leaving them understanding what Taylor & Hart stands for. A positive attitude and enthusiasm are shown through face-to-face, phone calls and written communications. Through highly efficient, responsive and proactive communication with prospective customers, the successful candidate will understand and qualify the needs of the lead. For the business, this means maintaining a high conversion rate of leads that convert into sales by offering quick, friendly, confident and professional responses to enquiries.

Key Responsibilities

• Provide customers with the knowledge they need to choose a great diamond/gemstone and ring and enable them to make an informed purchase
• Leave customers with the feeling they got the best service they have ever received
• Deliver sales efficiently
• Enable other members of the company, across Production, Design Consultants, Jewellery Designers and Marketing, to be successful in hitting their targets and those of the company
• Give honest advice, confident, positive and clear responses
  
• Pro-actively lead customers to a purchase, while looking after their best interests
  
• Source new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the jewellery/ring needs of prospective customers
  
• Triage incoming leads and decide whether their requirements need to be addressed by a Design Consultant / Jewellery Designer
  
• Add and organise leads within our CRM
  
• Engage prospective leads in conversation, give insight into T&H’s brand, values, products and quality standards
  
• Facilitate follow up conversations with members of the consultation/design team (where needed) and handover in a clear and professional way
  
• Outreach prospective leads through email and phone to qualify intent and decide on the best approach to close a sale
  
• Close sales of base and low-modification rings, where design capability is not the main attribute needed to complete the sale
  
• Ensure that the customer pipeline is constantly attended to, effectively clearing the backlog of non-responded or otherwise waiting leads
  
• Provide coverage for any inbound communication that comes through the Live Chat function on the Taylor & Hart site as well as Whatsapp and Messenger
  
• Respond to all new customer enquiries as quickly as possible and mostly within one working day
  
• Share any insights or feedback from the sales process or the tools we use with your colleagues
  
• Ensure customers are aware of company policies relevant to their purchase in advance of their order

Ideal Candidate

• Good knowledge of diamonds and jewellery in general
• Previous experience in a customer facing function in the jewellery industry
• Great written and verbal skills when communicating to clients
• Excellent people skills and compassion
• Calmness under pressure
• A true team player
• Responsible and reliable personality
• A positive attitude that can adapt and thrive in changing circumstances
• Attention to detail
• Passion for continuous learning and improvement
• Ability to control a conversation while making the other side feel special and catered for
• Confidence in decision making

Key Performance Metrics

• Conversion of new leads to engaged customers
• Sales per month
• Response times
• NPS

What we offer

• The opportunity of joining a fast growing business which has the potential of becoming a major player in the global jewellery industry
• Buy jewellery for yourself at cost price
• A very enjoyable work culture

To Apply

Please apply by emailing [email protected] with your cover letter and CV with the subject line ‘Diamond & Gemstone Specialist – UK’.

Taylor & Hart – Sofia

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We graduated the famous Techstars accelerator program in Boston, USA with other 11 companies out of 2000 applicants. Our tech team consists entirely of senior developers and everyone is focused on one or more subsystems of the whole product. The workflow is a weekly Agile Scrum.

We’re looking for a Salesforce Marketing Cloud Developer to join the tech team. The role is based in Sofia, Bulgaria, in a central location with excellent transport links.

Key Responsibilities

• Conceptual and hands-on experience with Email Studio, Audience Builder, Journey Builder, Analytics
• Liaise with the internal teams to ensure that data and HTML content will work together seamlessly
• Set up, quality check and amend HTML to ensure that content is fit for broadcast
• Test, modify and ultimately handle and monitor the final broadcast
• Proactively address any technical issues that may arise
• Be able to problem solve and provide solutions to these issues
• Follow the project/company standards and team working procedures
• Follow project instructions

Key Skills

• To be considered, suitable applicants must have significant Salesforce Marketing Cloud experience, possess first class communication skills and have a proven ability to solve complex, tool specific challenges
• Comfortable creating and managing data sets and data extensions within SFMC to poweremail campaigns, journeys and personalised content
• Experienced in building Customer Journeys and using journey builder
• SQL Automation Studio
• AMPscript
• Salesforce platform knowledge (ideal but not necessary)
• Excellent organisation and prioritisation skills
• Good communication skills
• Team player
• Desire to learn and advance
• Good spoken and written English language skills
• Great communicator, capable of articulating and collaborating confidently with various departments

What we offer

• A generous salary dependent on experience
• Full time employment contract
• Opportunity for professional development
• Opportunity to visit and work with the London team
• Opportunities to attend company-subsidised development conferences and training events
• Flexible working hours and 25 day holiday allowance
• A very enjoyable work culture

To Apply

Please apply by emailing [email protected] with your CV, cover letter, and a list of the three greatest projects you’ve worked on that make you proud.

Taylor & Hart – Sofia

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We graduated the famous Techstars accelerator program in Boston, USA with other 11 companies out of 2000 applicants. Our tech team consists entirely of senior developers and everyone is focused on one or more subsystems of the whole product. The workflow is a bi-weekly Agile Scrum.

We’re looking for a Senior Front-end Developer to join the tech team. The role is based in Sofia, Bulgaria, in a central location with excellent transport links.

Key Responsibilities

• Implement front-end modules/solution components according to project requirements
• Follow company standards and working processes etc.
• Participate in QA and related activities such as design/code reviews, unit/integration tests

Key Skills

• At least 5 years of experience in front-end development
• Excellent knowledge of modern JS/ES – 2015+
• Excellent knowledge of TypeScript
• Excellent knowledge of Vue.js ~2.0
• Experience with Vue.js 3.0 is a big plus
• Good understanding of front-end performance optimisation
• Good knowledge of jQuery and legacy website scripting
• Good understanding of HTTP and the request/response model
• Experience and understanding of backend APIs
• HTML5 and CSS3
• Usage of WebStorm or equivalent IDE
• Working experience with version control systems (preferably git)
• Experience with Server-Side Rendering is a plus
• Good communication skills
• Team player
• Desire to learn and advance
• Good spoken and written English language skills

What we offer

• A generous salary dependent on experience
• Full time employment contract
• Opportunity for professional development
• Opportunity to visit and work with the London team
• Opportunities to attend company-subsidised development conferences and training events
• Flexible working hours and 25 day holiday allowance
• A very enjoyable work culture

To Apply

Please apply by emailing [email protected] with your CV, cover letter, and a list of the three greatest projects you’ve worked on that make you proud.

Taylor & Hart – Sofia

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We graduated the famous Techstars accelerator program in Boston, USA with other 11 companies out of 2000 applicants. Our tech team consists entirely of senior developers and everyone is focused on one or more subsystems of the whole product. The workflow is a bi-weekly Agile Scrum.

We’re looking for a QA Engineer / Automation QA Developer to join the tech team. The role is based in Sofia, Bulgaria, in a central location with excellent transport links.

Key Responsibilities

• Designing test automation strategy for large, complex, and cross-functional projects
• Able to perform testing functions on multiple platforms. This environment will be focused on Symfony, PHP, and Vue.js
• Defining test process including required test activities, deliverables and test schedule
• Identifying and leading process improvement across the QA organisation. Promotes business effectiveness and efficiency while striving for innovation, flexibility, automation and integration with technology
• Ensuring employees and vendor partners are meeting all testing standards by conducting reviews of all the test deliverables/artifacts
• Consulting with both inter-organisational and outside client contact to ensure the use of best practices and industry standards
• Understanding of how changes impact work upstream and downstream
• Independently estimating and re-estimating projects while recognising and communicating dependencies in cross functional testing as well as data to complete estimates
• Managing the flow of information to internal and external stakeholders as well as leadership
• Assisting with the on-boarding new team members
• Solving complex problems; applying new perspectives to existing solutions
• Working independently with minimal guidance

Key Skills

• 3+ years of relevant work experience
• Expert level system test automation experience
• Expertise developing automated tests using Behat (or Gherkin language in general), Selenium, Java scripting, node.js and JSON.
• Experience in Agile development methodology
• Good understanding of multiple test automation frameworks and Dev Ops
• Ability to adapt in a dynamic work environment, learn quickly and solve problems
• Demonstrated advanced technical and analytical skills
• Good verbal and written English language skills
• Detail oriented with the ability to work and guide others during time constraints to meet deadlines
• Demonstrated ability to mentor and train others
• Strong leadership/influencing skills

What we offer

• A generous salary dependent on experience
• Full time employment contract
• Opportunity for professional development
• Opportunity to visit and work with the London team
• Opportunities to attend company-subsidised development conferences and training events
• Flexible working hours and 25 day holiday allowance
• A very enjoyable work culture

To Apply

Please apply by emailing [email protected] with your CV, cover letter, and a list of the three greatest projects you’ve worked on that make you proud.

Taylor & Hart – Sofia

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We graduated the famous Techstars accelerator program in Boston, USA with other 11 companies out of 2000 applicants. Our tech team consists of entirely Senior Symfony/Full-Stack Developers where everyone is focused in one or more subsystems of the whole product. The workflow is a bi-weekly Agile Scrum.

We’re looking for a Senior Symfony Developer to join the tech team. The role is based in Sofia, Bulgaria, in a central location with excellent transport links.

Key Responsibilities

• Implement project modules/solution components according to the project requirements
• Follow the project/company standards and team working procedures
• Follow project instructions, reporting to the Project Manager
• Participate in Quality Assurance related activities such as design and code reviews, unit and integration testing, etc.

Key Skills

• At least 2 years of professional experience with PHP
• Deep understanding of PHP (preferably version 7+)
• 2 years of experience with Symfony 2+ (4/5 is preferred) framework and its core components
• Very good understanding of relational databases (in particular MySQL)
• Working experience with version control systems (preferably git)
• Experience with API integrations
• Understanding of fundamental design patterns
• Good communication skills
• Team player
• Desire to learn and advance
• Good spoken and written English language skills
• Understanding of HTML5 and CSS3
• Understanding of JavaScript and jQuery

What we offer

• A generous salary dependent on experience
• Full time employment contract
• Opportunity for professional development
• Opportunity to visit and work with the London team
• Opportunities to attend company-subsidised development conferences and training events
• Flexible working hours and 25 day holiday allowance
• A very enjoyable work culture

To Apply

Please apply by emailing [email protected] with your CV, cover letter, and a list of the three greatest projects you’ve worked on that make you proud.