Careers
We’ve always believed that great companies are all about great people. Our business is testament to the talent, skill and perseverance of our team.
We’re always looking out for ambitious individuals to join us in disrupting the jewellery industry and continuing to build a business we’re all proud to be a part of.
Current vacancies
Junior Jewellery Sales Consultant
View jobContract type Permanent
Location London
Salary Salary dependant on experience + performance based bonus
Job posted 05/14/2025
Overview
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our team in our showroom and via online communication channels. We’re based in the City of London, close by to Monument and Bank station, with excellent transport links.
The Role
Junior Jewellery Sales Consultant is an opportunity for new graduates to enter the industry and gain experience with the goal of moving into a Diamond and Gemstone Specialist or Jewellery Design Consultant position over the coming 1-2 years following development within the company.
The role will include assisting consultants with their emails and daily tasks to learn how to approach customers as well as how to use photoshop and illustrator in the optimum way. The Junior Consultant will help to keep the showrooms and samples organised and to the company standards. They will learn to see customers in person for aftercare services such as collections, resizes, and drop offs. Once they have developed a complete knowledge of the processes and show a full understanding of the customer experience, they will begin doing wedding ring consultations.
In this role, the Junior Consultant will improve their knowledge of jewellery, diamonds and gemstones, to match the standard of our Sales teams. In addition, they will develop their talent in photoshop, illustrator, drawing and people skills to ensure all customers’ rings are perfectly created just for them, with love and without limits.
As we look to continue to grow Taylor & Hart, we feel this is a perfect opportunity for a recent graduate looking to enter the industry and offers a chance of career development with us in the sales or wider team. The role can be either a 4 or 5 day a week working rota, both including at least one weekend day.
Key Responsibilities
- Assisting consultants with their daily workload:
-
- Emails
- Creating quotes
- Photoshop & Illustrator
- Searching for diamonds & gemstones
- Keeping the showroom well organised
- See customers for aftercare appointments
- Qualify bookings
- Assist retail store staff and support with store operations
- When required, see customers at our workshop for aftercare and collection appointments
- Meet customers for wedding ring consultations and deliver sales efficiently
- Warmly welcoming customers to their consultation and offering them drinks.
- Learning how to ensure each customer becomes a brand ambassador
- Commit time for the wider team in setting customers expectations to ensure their experience is set with success from their first point of contact to after they receive their purchase
- Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
- Explore new approaches and ideas to remain ‘a step ahead’ with each customer’s experience
- Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
- Work towards constantly improving the efficiency of the sales process, digital or in-person
- Comply with all internal policies for delivering a finalised quote, keeping issues, returns and any sub-optimal customer or colleague experience to a minimum
Ideal Candidate
-
- You are a team player and understand why this is important
- You are an excellent verbal and written communicator
- You have a strong ability to relate to others, to show empathy with a genuine interest in others
- You are responsible, reliable and have a reassuring presence
- You are freshly graduated in the jewellery environment or have an experience with jewellery brands or a sales environment
- You are a strong multi-tasker who thrives in a fast-paced environment
- You have a positive attitude that can adapt and thrive in changing circumstances
- You have an acute attention to detail
- You have a devotion to continuous learning and improvement
- You are technology literate
- You have a passion for excellence and beauty
- Some knowledge of Adobe Illustrator and Photoshop will be a plus or we will offer training
To Apply
Please apply by emailing emma@taylorandhart.com with your cover letter, CV using the subject line “Junior Jewellery Sales Consultant”.
Design Sales Consultant
View jobContract type Permanent
Location London
Salary Salary dependant on experience with a 30% performance based quarterly bonus
Job posted 03/28/2025
Overview
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our
consultants in our showroom and via online communication channels. We’re based in the City of London (Bank/Monument) and at our Workshop (Chancery Lane).
The Role
A Taylor & Hart Design Consultant is the face of the company and is an expert in providing customers with an industry leading consultation experience. They are highly knowledgeable about jewellery, diamonds and gemstones, and each Design Consultant uses their talent, experience and people skills to meet with our customers in person and through our virtual consultations and ensure all customer’s rings are perfectly created just for them, with love and without limits.
The role is Sunday 9:30am – 6:30pm, Monday – Thursday 10:00 AM – 7:00 PM.
Main Responsibilities
- Warmly welcome customers to their Taylor & Hart consultation, either in person or virtual
- Inspire excitement with every customer they meet. Through their gem, their design and their experience, ensuing each customer becomes a brand ambassador
- Collaborate with the customer, the CAD team and the production team to ensure every aspect of a product is carefully considered for each customer.
- Deliver sales efficiently
- Contact and qualify new bookings in advance of their visit to our showroom.
- Ensure that the customer pipeline is constantly attended to, effectively clearing the backlog of non-responded or otherwise waiting leads
- Respond to all new customer enquiries as quickly as possible and mostly within one working day
- Commit time for the wider team in setting customers expectations to ensure their experience is set with success from their first point of contact to after they receive their purchase
- Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
- Produce a high conversion rate of consultations that convert into sales
- Work as part of a team to contribute through innovation
- Explore new approaches and ideas to remain ‘a step ahead’ with each customer’s experience
- Consistently strive to improve the consultation experience, by keeping a close eye on industry best practices and staying on to of potential innovations in technology
- When needed, provide support to the wider sales team
- Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
- Work towards constantly improving the efficiency of the sales process, digital or in-person
- Deliver high quality written and verbal communication to customers, which corresponds with the company’s Tone of Voice guidelines
- Comfortably navigate around key systems needed for the successful fulfilment of the DC responsibilities (QT, Salesforce, YesWare, Intercom, Photoshop, Illustrator, etc)
- Comply with all internal policies for delivering a finalised quote, keeping errors, returns and any sub-optimal customer or colleague experience to a minimum
Key Performance Indicators
- Sales per month
- Conversion Rates
- Response Times
- NPS
What we are looking for:
- You are a team player, and understand why this is important
- You are an excellent verbal communicator
- You are target motivated
- You have a strong ability to relate to others
- You know how and when to show empathy with a genuine interest in others
- You can control a conversation while making the other side feel special and catered for
- You have active listening skills
- You have an awareness of body language
- You are presentable and well mannered
- You are not fazed by difficult situations, and can think on your feet
- You are responsible, reliable and have a reassuring presence
- You have previous experience with both jewellery brands and also in a sales environment
- You are a strong multi-tasker who thrives in a fast paced environment
- You have a positive attitude that can adapt and thrive in changing circumstances
- You have an acute attention to detail
- You have a devotion to continuous learning and improvement
- You have a good knowledge about diamonds and gemstones
- You are technology literate
- You have a passion for excellence and beauty
What we offer
- Options: become a part-owner of the business offered to every new employee
- Company pension
- 33 days holiday (incl. Bank Holidays) – growing by 1-day per year from your 2nd year anniversary
- Employee cost-price jewellery
- Cycle to work scheme
- Fun monthly socials
- Enhanced maternity policy for qualifying members
- Private health insurance
To Apply
Please apply by emailing emma@taylorandhart.com with your cover letter, CV using the subject line “Design Sales Consultant”.
Retail Senior Sales Assistant
View jobContract type Permanent
Location London
Salary Dependent on experience
Job posted 03/04/2025
Overview
Taylor & Hart is an e-commerce and bricks-and-mortar bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our consultants in our retail store and via online communication channels. We’re based in Covent Garden and at our Workshop (Chancery Lane).
The Role
A Taylor & Hart Retail Senior Sales Assistant is the face of the company and is an expert in providing customers with an industry leading retail experience. They are highly knowledgeable about jewellery, diamonds and gemstones, and each assistant uses their talent, experience and people skills to greet our customers in store and ensure their needs are perfectly met, with love and without limits.
The role is 40 hours per week Sunday – Thursday.
Main Responsibilities
- Warmly invite and welcome customers to Taylor & Hart’s store
- Lead by example in the Boutique Manager’s absence
- Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
- Inspire customers and ask open questions to make them feel comfortable and understand their needs
- Educate customers on our products and services, and be able to answer any questions on our brand and policies
- Successfully process sales in store efficiently and smoothly
- Assist in qualifying walk-in customers, schedule their consultations, handover to the best sales person to continue their journey with
- Assist with confirming bookings made through the website booking system
- Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
- To work with the wider team with visual merchandising implementation
- Assist in the opening and closing procedure and frequent shop floor walks during the work day
- Ensure all products are displayed correctly in line with guidelines
- Organise and maintain any store orders needed for day-to-day running of the store
- Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
- Complete stocktakes when needed
- Follow all store policies and procedures
- Have an understanding around Loss prevention and Health and Safety procedures of a boutique and organise/carry out any checks where needed
- Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth.
- Work as part of a team to contribute through innovation.
- Explore new approaches and ideas to remain ‘a step ahead’ with each customer’s experience
- Consistently strive to improve the consultation experience, by keeping a close eye on industry best practices and staying on top of potential innovations in technology.
- When needed, provide support to the wider sales team
- Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
- Work towards constantly improving the efficiency of the sales process.
- Comfortably navigate around key systems (QT, Salesforce, YesWare, Intercom, Photoshop, Illustrator, etc)
- Comply with all internal policies for delivering a finalised quote, keeping errors, returns and any sub-optimal customer or colleague experience to a minimum
What we are looking for:
- Previous experience of 2-3 years within a fine jewellery brand and in a luxury retail sales environment
- Experience of working with Diamonds and Gemstones
- Experience of keyholding is a must
- A team player, with excellent interpersonal and communication skills
- An excellent verbal communicator
- To have experience of building client relationships to deliver sales
- Comfortable working in a face-to-face luxury environment and managing client expectations
- Have excellent time keeping, responsible and reliable
- Flexible and adaptable to change
- Motivated, proactive and dedicated
- Sales and target driven
- To have a strong ability to relate to others and know how and when to show empathy
- Can lead and control a conversation while making the other side feel special and catered for
- To have active listening skills and an awareness of body language
- To have a flair for style, presentable and well mannered
- To tackle difficult situations head on, and work closely with others to resolve any situation
- A strong multi-tasker who thrives in a fast paced environment
- A positive attitude that can adapt and thrive in changing circumstances
- Acute attention to detail
- Devotion to continuous learning and improvement
- Technology literate, experience with key programs used but not a must
What we offer:
- We are a vibrant team with a community feeling
- We are a growing brand and are always striving for more
- We look out for each other and support in any which way possible
- We offer a competitive salary
- We offer 33 holiday days per annum inclusive of bank holidays
- We will always strive to build from inside the company, offer 1-2-1 quarterly reviews, and will support you to work towards reaching your personal goals
- We have frequent social events within the company
- We see and treat everyone as an equal
- Bonus and commission scheme
- Pension scheme
To Apply
Please apply by emailing ceyda@taylorandhart.com with your cover letter, CV using the subject line “Retail Senior Sales Assistant”.
Working at Taylor & Hart
Find your place
The Taylor & Hart team is always growing. In just a few short years, we’ve gone from founders to over 28 team members across four countries – UK, Bulgaria, USA, South Africa, Argentina and India and who knows? Perhaps you’ll be the next addition to our team!
Our values include transparency, innovation, fairness, teamwork and commitment to excellence.
We are looking for people who share those values, have a great attitude, with impressive skills and experience. We provide the opportunity to learn a great deal from a disruptive company, gain exposure in various different business functions and grow with the company.
Our culture is one of hard work, but also balance & play.
Whether you’re applying for one of the open roles you’ve found online, or would just like to be kept in mind for future roles that may become available, we invite you to email jobs@taylorandhart.com with your CV and cover letter.
So what are you waiting for? Come and join us to disrupt the jewellery industry…