Careers

Overview

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our consultants in our showroom and via online communication channels.

The Role

The Diamond & Gemstone (D&G) Team Lead will be responsible for the D&G Specialist Team and ensure they are set up for success and meet their targets. The role will work with individuals within their team to unlock each member’s full potential allowing them to continue to generate individual sales at a high pace and achieve their bonus targets. The Team Lead will source the best candidates to join the D&G Specialist Team and will efficiently onboard them to be successful and aware of the progression plan in place and targets they should meet in order to progress within the team in an appropriate time frame.

The successful candidate will lead by example in effective and “on-brand” customer communications, fast response times, efficient engaging, qualifying, transferring, and closing leads, and set the standard for the team. The Team Lead will have an exemplary approach to working collaboratively with the wider teams within the company and actively make suggestions for process and system improvements that will benefit the D&G team. The Team Lead will ensure that our customers’ first impression of Taylor & Hart is welcoming and professional.

This is a remote role based in South Africa working Monday – Friday.

The Team

Taylor & Hart customers feel like we understand them and their requirements. Every interaction they have with the business is efficient and relevant to their needs. The D&G Specialists interact with the most customers directly, and, as such, are inquisitive and always listen to what our customers have to say. The D&G Specialists are brand ambassadors, understand the company’s core values and business model and are able to convey those to our customers, leaving them understanding what Taylor & Hart stands for.

A positive attitude and enthusiasm are shown through face-to-face, phone calls and written communications. Through highly efficient, responsive and proactive communication with prospective customers, they will understand and qualify the needs of the lead. For the business, this means a high conversion rate of leads that convert into sales by offering quick, friendly, confident and professional responses to enquiries. Customers are provided with the knowledge they need to choose a great diamond/gemstone and ring and empowered to make an informed purchase.

Main Responsibilities

• Produce a high conversion rate of engaged leads into sales through team sales
  performance.
• Manage morale, support and develop the D&G Specialist team.
• Provide feedback to team members development and work ethic.
• Continually following the D&G specialists’ progress and reporting on it.
• Management responsibilities including holiday management, bug reporting support, professional
  development of your team.
• Headhunt the best sales people in SA to join our team
• When we are ready, set up an office in SA and manage the team from there
• Onboard new D&G hires, documenting their progress and monitoring their performance going forward
• Weekly reporting to senior management.
• Continuous sales refreshers
• Ensure team members consistently maintain their performance and meet their targets.
• Ensure D&Gs progress to become senior within an appropriate time frame
• Ensure team KPIs are constantly sense checked and adapted if needed
• Complete all admin to do with the D&G team (rota, holidays, etc)
• Collaborate with teams across the business to ensure better in integration of the D&G team
• Ensure all communication channels are attended to during open hours and that response times are consistently fast with the customer pipeline being constantly attended to.
• All customers are warmly welcomed either over the phone, livechat, whatsapp, or email, and receive an
  exceptional experience. They leave with the feeling they got the best service they have ever received.
• Deliver high quality written and verbal communication to customers, which corresponds with the company’s Tone of Voice guidelines .
• Through their own work and the work of their team, excite every customer spoken to through expertise and experience, ensuring each customer becomes a brand ambassador.
• Through their own work and the work of their team, ensure customers expectations for their experience are set for success from their first point of contact to after they receive their purchase.
• Through their own work and the work of their team, work with precision to ensure all information is
  complete, accurate and company policies are followed to enable a greater contribution to continued company growth.
• Through their own work and the work of their team, ensure customers are aware of company policies relevant to their purchase in advance of their order.
• Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every
  customer or colleague interaction.
• Comply with all internal policies for delivering a finalised quote, keeping ICUs, returns and any sub-optimal customer or colleague experience to a minimum.
• Comfortably navigate around key systems needed for the successful fulfilment of the team’s responsibilities (Quotation Tool, Salesforce, YesWare, Intercom).
• Work towards constantly improving the efficiency of the sales process, focusing in particular on digital
  channels.
• Explore new approaches and ideas to remain ‘a step ahead’ with each customer’s experience.
• Consistently striving to improve the ecommerce experience, by researching industry best practices and staying on top of potential innovations in technology.
• Develop an understanding of the work done by the wider teams and ensure interactions between teams are as efficient as they can be.

What we are looking for:

• Experience of at least 5 years in managing a target oriented sales team in a digital environment
• Previous experience in jewellery is a plus
• Excellent written and verbal communication
• Excellent people skills and compassion
• Knowledge of how and when to show empathy with a genuine interest in others
• Ability to control a conversation while making the other side feel special and catered for
• Responsibility, reliability and a reassuring presence
• Strong multi-tasking that thrives in a fast paced environment
• Positive attitude that can adapt and thrive in changing circumstances
• Acute attention to detail
• Devotion to continuous learning, improvement and teaching
• Proven track record as an excellent salesperson

Key Success Metrics

• DG Team Performance
• Company Gross Profit
• Company Revenue
• Personal Development / Leadership

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter and CV using the subject line “South Africa Sales Team Lead”.

Overview

The Role

Key Results

• Quality control – stones and inbound jewellery
• Stock control – stones, jewellery and components, keeping cost, movements and availability live
• Operational advancement – with a focus on cross-functional communication.
• All orders are accurate and placed on time
• Contributing to the overall KPIs in the supply chain team around quality, gross profit and on-time delivery

Main Responsibilities

What we are looking for:

• Good understanding of jewellery manufacturing techniques
• A basic knowledge of diamonds and gemstones
• A strong ability to multitask
• A great problem solver and calm under pressure
• Superior attention to detail, organisational and planning skills
• Solid communication skills, both written and verbal
• Good general computer skills and ability to readily learn new systems
• Work using your own initiative and actively seek out opportunities to add value

What we offer

• Options: become a part-owner of the business offered to every new employee
• Company pension
• 33 days holiday (incl. Bank Holidays) – growing by 1-day per year from your 2nd year anniversary
• Employee cost-price jewellery
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Private health insurance

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “Procurement Coordinator”.

Overview

The Role

Main Responsibilities

What we are looking for:

• 2+ years experience (candidates who have just finished their apprenticeship will be considered)
• Able to work in a fast-paced environment
• Good team player
• Willing to learn new skills
• Proactive approach to problem solving
• Good time management and prioritisation skills

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “Jewellery Polisher”.

Overview

At Taylor and Hart we are a digital-first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

As we’ve grown, we’ve developed a state of the art workshop with eight benches, microscopes and a polishing room. We’re looking to add another setter to our team of expert craftspeople.

The role is based in our central London office (close to Holborn) with excellent transport links.

The Role

We are seeking someone who has experience delivering an exceptionally high standard using a variety of gem types, using both platinum and gold and in multiple different melee and centre setting styles.

The ideal candidate will be a highly disciplined craftsperson with an immaculate attention to detail. Able to work under pressure and coach the more junior team members.

Responsibilities include:

• Responsible for the completion of your daily and weekly allocated workflow as agreed with the Workshop Manager, completed at the T&H quality standard.
• Support the Head of Quality and Production, Head of Supply Chain and Head of CAD in feedback on CADs, new designs and the work of external partners.
• Coach and work with talent in the workshop to improve the overall standard at T&H.

Job Requirements

• You’ll have a high level of capability for micro setting inclusive of pave, cut downs, fishtail and channel – with 6-7 years experience of consistently high-quality work.
• Highly competent on centre stones – offering a range of claws and finishes.
• Able to communicate effectively with others to help understand and solve challenges.
• Comfortable with a range of gemstone types, inclusive of diamond, emerald, sapphires etc.
• Good understanding of polishing and prepping items efficiently to a high standard.
• You’re reliable and commit to specific working hours to ensure that the workshop product flows are as streamlined as possible.

What we offer

• Options: become a part-owner of the business – offered to every new employee
• Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Private health insurance

To Apply