Careers

Taylor & Hart

At Taylor and Hart we are an online engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most disruptive jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

As we’ve grown, so too has the complexity behind our financial and performance reporting capabilities and we’re now looking for a talented individual to join the team and help us grow 3x over the next 3 years.

The Role

We’re seeking a high performing Finance Assistant to join the Taylor & Hart Finance Team and support the CFO and Financial Controller in managing the financial operations and booking keeping processes. The role can be based in one of our offices in London, UK,Sofia, Bulgaria or it can be remote.

The ideal candidate will be a self-starter who proactively works with the finance leadership to grow within the role, looks to build partnerships with key Taylor & Hart stakeholders in order to gain a good overview of the business from the inside out and is eager to make a real difference to the company’s success.

We will provide internal training wherever possible to upskill candidates as well as support / provide time for completing their accounting qualification.

Key Responsibilities

• Managing, processing and troubleshooting the financial transactions and reports 
• Assistance with Bookkeeping, Financial Budgeting
• Basic bookkeeping duties to keep track of incoming and outgoing payments
• Assisting external bookkeepers in USA and BG resolving queries on: 
  • Bank Reconciliations
  • New Suppliers
  • Review of accrual, prepayment and suspense postings
• Import and reconciliation of sales and deferred income
• Processing customer refunds
• Assistance with purchase ledger and supplier relationships
• Hygiene checks of supplier details within accounting system & invoice system, Dext (ensuring remits are sent with each payment & automations of Dext are correct)
• Assist with preparation of Management Accounts and financial reports
• Answers question and provide assistance to internal stakeholders, customers, and clients as needed
• Supporting senior staff with the preparation of monthly accounts and forecasts
• Preparing BACS payments for suppliers and employees
• Reconciliation of main supplier accounts monthly to statement – raising any queries or missing invoices and resolving in a timely manner
• Activate finance orders weekly & investigate any historic outstanding orders.
• Ensure all payroll information is received and filled in the relevant places within the monthly deadline
• Onboarding new employees to the healthcare plan
• Adding length of service annual leave to HR portal on a monthly basis
• Monthly approval of affiliate platform
• Update employee device tracker 
• Assistance with office admin tasks
• Any other relevant ad-hoc duties in support of finance team

Ideal Candidate

• AAT Level 3 or equivalent
• A commitment to professional development and the willingness to pursue professional qualifications, including accounting diplomas
• Solid communication skills, both written and verbal
• Desire to work in a dynamic environment with wide ranging responsibilities
• Strong understanding of business principles and practices
• Superior attention to detail, organisational skills, planning skills, analytical skill and problem-solving skills
• Strong Excel / Google Sheets competency
• Strong general computer skills and ability to readily learn new systems
• Work using your own initiative and actively seek out opportunities to add value

What we offer

• Options: become a part-owner of the business – offered to every new employee
• Company pension
• Employee discount
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to

Please apply by emailing jobs@taylorandhart.com with your cover letter and CV using the subject line “Finance Assistant”.

Taylor & Hart – Sofia

Taylor & Hart customers feel like we understand them and their requirements. Every interaction they have with the business is relevant to their needs and efficient. This role interacts live with the most customers directly, and, as such, is inquisitive and always listens to what our customers have to say.

The Sales Advisor is a brand ambassador, understands the company’s core values and business model and is able to convey those to our customers, leaving them understanding what Taylor & Hart stands for. A positive attitude and enthusiasm are shown through phone calls, Whatsapp, and written communications. Through highly efficient, responsive and proactive communication with prospective customers, the successful candidate will understand and qualify the needs of the lead. For the business, this means maintaining a high conversion rate of leads that convert into sales by offering quick, friendly, confident and professional responses to enquiries.

The role is a remotely based full-time role working five days a week (afternoons & evenings).

Key Responsibilities

• Answer inbound phone enquiries
• Cover the live chat at all times
• Call hot leads that leave a phone number on our website
• Put enquiries on the correct nurture journey if they are not ready to go ahead
  immediately
• Recommend and book people for in person or virtual consultations where necessary.
• Provide customers with the guidance to choose a great diamond/gemstone and ring and enable them to make an informed purchase
• Leave customers with the feeling they got the best service they have ever received
• Assist with sales efficiently
• Deliver qualified leads to the other sales teams efficiently
• Fast response times on all channels
• Enable other members of the company, across Production, Design Consultants, Jewellery Designers and Marketing, to be successful in hitting their targets and those of the company
• Give honest advice, confident, positive and clear responses
• Pro-actively lead customers to a purchase, while looking after their best interests
• Triage incoming leads and decide whether their requirements need to be addressed by a Design Consultant / Jewellery Designer
• Add and organise leads within our CRM
• Engage prospective leads in conversation, give insight into T&H’s brand, values, products and quality standards
• Facilitate follow up conversations with members of the consultation/design team (where needed) and handover in a clear and professional way
• Outreach prospective leads through phone to qualify intent and decide on the best approach to close a sale
• Close sales of base and low-modification rings, where design capability is not the main attribute needed to complete the sale
• Ensure that the customer pipeline is constantly attended to, effectively clearing the backlog of non-responded or otherwise waiting leads that have a phone number.
• Provide coverage for any inbound communication that comes through the Live Chat function on the Taylor & Hart site as well as Whatsapp and Messenger
• Respond to all new customer enquiries that leave a phone number as quickly as possible and mostly within one working day. This should be immediate if possible to reach the customer while they are still online.
• Ensure customers are aware of company policies relevant to their upcoming purchase

Ideal Candidate

• Friendly and personable personality.
• Previous experience in a customer facing function in the jewellery industry
• Great written and verbal skills when communicating to clients
• Great phone manner
• Excellent people skills and compassion
• Calmness under pressure
• A true team player
• Responsible and reliable personality
• A positive attitude that can adapt and thrive in changing circumstances
• Attention to detail
• Passion for continuous learning and improvement
• Ability to control a conversation while making the other side feel special and catered for
• Confidence in decision making
• Ability to multitask at times

Key Performance Metrics

• Conversion of new leads to engaged customers
• Sales assisted per month
• Response times
• NPS

What we offer

• Options: become a part-owner of the business – offered to every new employee
• Company pension
• Employee discount
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “Sales Advisor”.

Taylor & Hart – London

At Taylor and Hart we are a digital-first engagement ring company. We’ve made love our life’s work through an exceptional approach to product design, customer experience and our ethical supply chain which has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

We’re looking for a copywriter with working experience creating content across a range of channels within the jewellery industry to join our in-house Marketing team. You’ll play a vital role in elevating the business to new levels–amplifying the tone of voice, delivering copy that reflects the values and ethos of the brand, and inspiring and empowering customers to create a custom ring.

The role will see both simple and complex brand concepts translated into engaging copy for use across our channels; from internal guidelines and policies to enticing banner headlines, customer emails and Instagram captions. This is an exciting time to join the team as we enter a fast-paced growth period which will see content in line with our tone of voice guidelines being executed across our channels as well as introducing new storytelling communication channels to our content strategy.

The role is a hybrid role combining working from home with working from our London offices. Our offices are based in the City of London (Monument station) and Central London (Chancery Lane station) with excellent transport links.

Key Responsibilities

• Oversee, drive and apply TOV principles to all copy requirements across all channels (remarketing, email, social, website/blog, PR, applications, internal and external documents, SEO content)
• Commission, coordinate and revise written material submitted by external freelancers/agencies in line with brand guidelines
• Write copy that both embodies the brand and engages audiences
• Maintain and refresh existing content in line with new tone of voice guidelines and principles
• Collaborate with other teams across the business to support with written content where required (CRM, SEO)
• Driving the process of curating a social-specific TOV across different social channels
• Support in building and maintaining content in our content management systems
• Respond quickly and efficiently to changing requirements and feedback
• Creatively contribute to wider content and campaign concept discussions
• Continue to further develop copywriting skills by actively participating in personal development activities in addition to performance metrics workshops and reporting structures

Ideal Candidate

• Experience copywriting/editing for brands/organisations
• Knowledge of jewellery is necessary
• A portfolio of work that demonstrates a range of copy techniques and styles
  Ability to apply and flex tone of voice across different channels for a range of audiences
• A creative team player
• Knowledge of SEO best practices
• Able to work to deadlines
• Ability to work independently in a fast-paced environment
• Native-level English
• Experience with content management systems is advantageous

What we offer

• What we offer
• Salary up to £38,000 incl. bonus + dependent on experience
• Flexible working hours
• Flexible working combining 40% work in the office and 60% work at home
• Options: become a part-owner of the business – offered to every new employee
• Company pension
• 33 days holiday (incl Bank Holidays)
• Employee discount
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance
• Annual birthday box

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “Copywriter”.

Taylor & Hart – City of London

At Taylor and Hart we are a digital-first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

The Role

We’re looking for a PR Manager with experience in driving brand communications and building relationships to join our team. You’ll play a vital role in elevating the business to new levels – bringing stories of our meticulously crafted custom jewellery to new audiences. You will also manage brand activations such as influencer and brand ambassador partnerships as well as events and any external agency relationships. You will finesse and deliver the Taylor & Hart story, adapted to the needs of each community and platform, and be a confident storyteller for the brand.

The ideal candidate will be driven and resourceful, proactively building partnerships with relevant stakeholders within Taylor & Hart and with external tastemakers in order to surface opportunities for brand storytelling and is eager to make a real difference to the company’s success. They should be an excellent collaborator, comfortable with working independently and within a team.

The role is a hybrid role combining working from home with working from our London offices. Our offices are based in the City of London (Monument station) and Central London (Chancery Lane station) with excellent transport links.

Key Responsibilities

• Devise and lead the delivery of the annual PR strategy with a focus on amplifying our products and services and positioning as a premium brand
• Devise and implement PR and Influencer campaigns to support key Taylor & Hart moments, capturing the attention of the media and targeting different customer types
• Concept and delivery of engaging PR campaigns, gaining positive editorial and digital exposure
• Collaborate with content team to concept, create and deliver captivating 360º campaigns
  Develop KPI’s and report on results of activation
• Plan and manage press events and PR shoots, including influencer activations with support from the content team
• Brief and/or write press releases
• Relationship management – brand partnerships, affiliate strategy and influencer strategy and outreach
• In collaboration with the Head of Content and content team, provide input on content, digital communications, and social media strategy

Ideal Candidate

• Approximately 3-5 years experience at a PR Agency or in-house with a jewellery, fashion, service, tech or luxury brand
• Enthusiastic collaborator with creative, resourceful attitude
• Excellent written and spoken English
• Excellent strategy, creative writing and presentation skills
• Deliver elevated media relations; the successful candidate will have a book of media contacts and a good knowledge of relevant media outlets

What we offer

• Options: become a part-owner of the business – offered to every new employee
  Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance
• Annual birthday box

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “PR & Partnerships Manager”.

Taylor & Hart

At Taylor and Hart we are a digital-first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

As we’ve grown, so too have the opportunities to reach specific targeted groups and markets and we’re now looking for a talented individual to join the team and help us grow rapidly over the next 3 years.

The Role

Taylor & Hart is looking for a proven, goal-oriented digital marketing professional to own our affiliate channel strategy and execution. The role sits within the Brand team and is a key part of the company’s growth strategy.

The Affiliate Manager will be responsible for developing and implementing an affiliate strategy, as well as the day-to-day management of this important customer acquisition channel. This role works closely with the Performance, Brand, Content and CRM functions in the business, in order to deliver a cross channel marketing strategy which drives sales and improves brand awareness and reach for the business.

The successful candidate will manage all aspects of the affiliate channel, working with both internal teams and external partners, like agencies, affiliate platforms, content creators etc. We are looking for someone who has the knowledge and experience to build the affiliate function in our business and the motivation to grow it to be a significant part of the customer growth. You will also be working closely with the development team, in order to deliver improvements to our technology and systems in the affiliate function.

Key Responsibilities

• Develop and implement a strategy to grow revenue through our affiliate networks across UK, USA & other international markets
• Set up reporting to be able to measure the engagement & revenue driven from affiliates
• Be on top of budgets, commissions etc for the the channel
• Develop a framework for tracking competitor activity on key affiliate partners
• Integrate the affiliate strategy with the rest of the marketing and brand channels, to ensure effective cross-channel customer acquisition
• Oversee day-to-day execution of affiliate related work – managing external partners and agencies and internal teams to keep ahead on timelines and deliver strong results
• Develop strong relationships with key publishers and partner websites, and identify opportunities through the development of strategies and tactics that deliver significant sales results
• Continuously elevate Taylor & Hart’s brand image through the delivered output
  Own the process of requesting creative assets and copy from the creative and content teams in the company
• Create and maintain an analysis and reporting framework that informs the management team of the affiliate program performance. This includes daily, weekly and monthly reporting, which can be transformed into actionable optimisations for the affiliate channel
• Create affiliate campaigns, which complement wider brand campaigns
• Analyse ongoing and one-off campaigns and transform performance data into insight which can be used with future initiatives
• Own the creation and management of affiliate projects/briefs with the tech team, helping to efficiently deliver value-creation
• Continuously add new affiliates to the portfolio of partners
• Evaluate the competitive landscape, bring new ideas and make sure Taylor & Hart has a market leading setup when it comes to the affiliate channel
• Manage the company’s feeds which relate to dynamic affiliate content

Ideal Candidate

• Good understanding of the role of the affiliate channel in the context of wider business objectives, marketing KPIs and digital customer acquisition
• Experience in commercial negotiations
• Excellent multitasking and prioritisation ability
• Proven record of growing revenue through affiliates
• Experience working in an international environment
• Experience with working with affiliate platforms such as ShareAScale, CJ Network etc.
• 3+ years of experience with affiliate management, ideally within a recognized, international brand in the jewellery / fashion industry or an agency dealing with such clients
• Expertise in reporting tools used for affiliate purposes (Google Analytics, Adwords etc)
• Ability to work horizontally between a number of functions and interact with internal partners of all levels
• Preferably Advanced Excel skills (VLOOKUP, Pivot Tables, etc.)
• Excellent project management and analytical skills
• Attention to detail and focus on delivering results
• A self-starter, who thrives in taking initiative and is able to balance multiple priorities
• Excellent verbal and written communicator

What we offer

• Options: become a part-owner of the business – offered to every new employee
  Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “Affiliate Manager”

Taylor & Hart – New York City

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our team in our showroom and via online communication channels.

The role is Monday-Friday, 9.30am-6.30pm, based at our New York showroom based near Union Square.

The Role

Taylor & Hart customers feel like we understand them and their requirements. Every interaction they have with the business is relevant to their needs and efficient. This role interacts with the most customers directly, and, as such, is inquisitive and always listens to what our customers have to say.

The Sales & Customer Experience Representative is a brand ambassador, understands the company’s core values and business model and is able to convey those to our customers, leaving them understanding what Taylor & Hart stands for. A positive attitude and enthusiasm are shown through face-to-face, phone calls and written communications. Through highly efficient, responsive and proactive communication with prospective customers, the successful candidate will understand and qualify the needs of the lead. For the business, this means maintaining a high conversion rate of leads that convert into sales by offering quick, friendly, confident and professional responses to enquiries.

The Sales & Customer Experience Representative also assists with the post-checkout journey of our customers and works alongside our fulfilment and production teams to ensure the customer enjoys a seamless experience from the moment they place their order, and into the future.

They are passionate about the customer experience and use their people skills to ensure all customers have the best possible experience both online and in person, and that services are carried out efficiently and correctly leading to positive reviews and referrals.

Key Responsibilities

• Provide coverage for any inbound communication that comes through the Live Chat function on the Taylor & Hart site as well as Whatsapp and Messenger
• Provide coverage of inbound phone calls to the New York showroom.
• Provide support and updates to customers who have placed an order with us.
• Welcome customers to our showroom and assist them with collections of orders and for aftercare services such as resizes.
• Ensure aftercare services are entered correctly, efficiently and managed through our system
  Coordinate with our workshop to ensure services are completed correctly and within deadlines.
• Respond to all customer enquiries as quickly as possible and mostly within one working day
• Liaising with the UK team to contribute towards USA customers being offered the same services we do in the UK
• Responsible for daily stock management and monthly stocktake
• General admin and office management
• Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
• Continuously contribute ideas on how T&H’s service, process and systems can be improved
• Add and organise leads within our CRM
• Pro-actively lead customers to a purchase, while looking after their best interests
• Triage incoming leads and direct them to the appropriate sales team.
• Ensure that the customer pipeline is constantly attended to, effectively clearing the backlog of non-responded or otherwise waiting leads
• Provide customers with the knowledge they need to choose a great diamond/gemstone and ring and enable them to make an informed purchase
• Engage prospective leads in conversation, give insight into T&H’s brand, values, products and quality standards
• Outreach prospective leads through email and phone to qualify intent and decide on the best approach to close a sale
• Close sales of base and low-modification rings, where design capability is not the main attribute needed to complete the sale

Ideal Candidate

• Knowledge of jewellery, diamonds and gemstones
• A positive attitude that can adapt and thrive in changing circumstances
• Attention to detail
• A responsible and reliable personality
• A passion for continuous learning and improvement
• The ability to control a conversation while making the other side feel special and catered for
• An “All-hands-on-deck” attitude when needed
• Previous experience in a customer facing function
• Great written and verbal skills when communicating to clients
• Excellent people skills and compassion
• Calmness under pressure
• You are a team player, and understand why this is important
• A positive way of looking at challenges to ensure all customers leave happy
• Good command of the English language
• Basic Photoshop / Illustrator skills

• NPS US
• Conversion of new leads to engaged customers
• Response times
• US office management

What we offer

• Options: become a part-owner of the business – offered to every new employee
• Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Private health insurance
• Annual birthday box

To Apply

Please apply by emailing emma@taylorandhart.com with your cover letter, CV using the subject line “NYC Sales & Customer Experience Representative”

Taylor & Hart – London

At Taylor and Hart we are a digital-first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible. We celebrate diversity, equality, sustainability and inclusiveness.

As we’ve grown, so too has the size of the workshop team and product range. We started as a bespoke-only brand, but now our offering includes partially and fully pre-designed rings, wedding rings and jewellery. We’re looking for someone who will lead the team, embrace technical challenges, and thrive in a fast-paced environment.

The role is based in our central London workshop (close to Holborn) with excellent transport links.

The Role

We are seeking a high performing Head of Quality to set the standard across the product range, and support the production and procurement teams in consistently achieving that standard.

The ideal candidate will be a self-starter who proactively builds partnerships with senior stakeholders within Taylor & Hart to gain a good overview of the business from the inside out and is eager to make a real difference to the company’s success.

Key Results

• Responsible for quality standards across the entire production process of the
  company.
• The product will be “Fit for purpose” and made “right the first time”.
• 100% IDD (internal delivery deadline) met for all workshop services, including MTO
  production, QC4 repairs and aftersales (UK and international)
• Ensure that all product entering services (both internal and external) is technically
  viable
• Taylor & Hart always has sufficient personnel in-house to complete work on time at
  a level consistent with our quality standards
• P&L accountability. The workshop costs are within budget (contractors, materials,
  equipment)
• Other functions receive the support they need from the workshop (NPD, content,
  feedback to manufacturers, Bespoke & CAD team support)
• Attracting, training and retaining talented people who are early in their careers
• Health and safety

Work Listing

• Be responsible for the day to day manufacturing and Quality Control of all products
• Deliver technical feedback and solutions to internal teams as well as external suppliers.
• Guide and set our quality standards, assessing quality of all craftspeople
• Establish QC reporting system
• Establish, improve and maintain  internal QC processes
• Define in documentation the “definition of done” – what makes a piece completed at an exceptional level within the T&H standards
• Company wide training, to ensure all teams are aware of quality standards and how this can add value to the customer experience..
• Continuously push for innovation with our product development initiatives
• Exploring new technologies and techniques for jewellery making
• Responsible for hiring, onboarding, managing and the performance of the workshop team and outsourced labour
• Support the design and prototype stages of NPD/Bespoke, coordinating with DD and CAD teams
• Responsible for the overall operations of the workshop including:
  • Materials
  • The overall space and equipment
  • Smelting and salvage
• Ownership of  inspections and recommendations of after sales services (outside of policy resizes, repairs and returns)
• Provide feedback and where possible implement changes on how systems and processes can be improved
• Review quality standards with suppliers annually and with initial onboarding

What we offer

• Options: become a part-owner of the business – offered to every new employee
• Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance
• Annual birthday box

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “Head of Quality Assurance and Production”

Taylor & Hart – City of London

At Taylor and Hart we are a digital-first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

The Role

The Junior Jewellery Sales Consultant role is an opportunity for new graduates to enter the industry and gain experience with the goal of moving into a Diamond and Gemstone Specialist or Jewellery Design Consultant position over the coming 1-2 years following development within the company.

The role will include assisting consultants with their emails and daily tasks to learn how to approach customers as well as how to use photoshop and illustrator in the optimum way. The Junior Consultant will help to keep the showrooms and samples organised and to the company standards. Over time, they will learn to see customers in person for aftercare services such as collections, resizes, and drop offs. Once they have developed a complete knowledge of the processes and show a full understanding of the customer experience, they will begin doing wedding ring consultations.

In this role, the Junior Consultant will improve their knowledge of jewellery, diamonds and gemstones, to match the standard of our Sales teams. In addition, they will develop their talent in photoshop, illustrator, drawing and people skills to ensure all customers’ rings are perfectly created just for them, with love and without limits.

As we look to continue to grow Taylor & Hart, we feel this is a perfect opportunity for a recent graduate looking to enter the industry and offers a chance of career development with us in the sales or wider team.

The role is a full-time role working 4 week days and one day over the weekend, most preferably Sunday- Thursday. Sunday 9.30am-6.30pm. Monday-Thursday 11am-8pm.

The role will be based at our London showroom located close to Bank & Monument stations.

Key Responsibilities

• Assisting consultants with their daily workload:
  • Emails
  • Creating quotes
  • Photoshop & Illustrator
  • Searching for diamonds & gemstones
• Keeping the showroom well organised
• Warmly welcoming customers to their consultation and offering them drinks.
• Learning how to ensure each customer becomes a brand ambassador
• Commit time for the wider team in setting customers expectations to ensure their experience is set with success from their first point of contact to after they receive their purchase
• Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
• Explore new approaches and ideas to remain ‘a step ahead’ with each customer’s experience
• Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
• Work towards constantly improving the efficiency of the sales process, digital or in-person
• Comply with all internal policies for delivering a finalised quote, keeping issues, returns and any sub-optimal customer or colleague experience to a minimum

Ideal Candidate

• You are a team player and understand why this is important
• You are an excellent verbal and written communicator
• You have a strong ability to relate to others, to show empathy with a genuine interest in others
• You are responsible, reliable and have a reassuring presence
• You are newly graduated in the jewellery environment or have an experience with jewellery brands or a sales environment
• You are a strong multitasker who thrives in a fast-paced environment
• You have a positive attitude that can adapt and thrive in changing circumstances
• You have an acute attention to detail
• You have a devotion to continuous learning and improvement
• You are technology literate
• You have a passion for excellence and beauty
• Some knowledge of Adobe Illustrator and Photoshop will be a plus or we will offer training

What we offer

• Options: become a part-owner of the business – offered to every new employee
  Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance
• Annual birthday box

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “Junior Sales Consultant”

Taylor & Hart

At Taylor and Hart we are a digital first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

As we’ve grown, so too has the complexity behind our 3D Design Team and we’re now looking for a talented 3D Design Associate to help us to create beautiful bespoke designs.

The Role

Taylor & Hart’s 3D Design Associate is responsible for assisting the operations within the 3D Design team and with the new, more concentrated direction in the team, a 3D Design Associate is an expert in working to produce production-ready CAD files from our collection range as well as providing project based support.

The 3D Design Associate has a multifaceted role where they take a proactive approach to learning and development. They will be collaborating with the Head of CAD to support the wider 3D Design team.

Main Responsibilities

• Primarily a CAD Designer working on day to day tasks within the collection, 3D printing & other 3D resources.
• Working on project focused briefs to contribute to the 3D Design team your role will learn about and assist many parts of the team.
• Working with the Head of CAD to develop CAD skills and in-depth knowledge of the brand to ultimately assist in the creation of bespoke designs and new designs for the collection
• Working with the Collection to develop an in-depth knowledge of the collection product ranges.
• Assisting design team to produce production ready files for collection jewellery (e.g. resizing rings, changing collet sizes). Files must be technically sound, adhering to specific technical tolerances supplied by the Head of CAD and Production team.
• Producing technical specification sheets for all CAD files with basic dimensions and production details.
• Saving designs in line with specifications to maintain a database for the sales and design teams.
• Collaborating with the design teams, production team and all other members of the T&H team to create exceptional and unique designs.

What we are looking for:

• You have knowledge of jewellery CAD software (specifically Matrix and Rhino)
• You have 1+ years previous experience with both jewellery brands and also in a CAD
  environment
• You have a University Degree, or equivalent, in a relevant subject (3D Design, Jewellery Design, Product Design etc)
• You have experience with 3D Printing for jewellery
• You have knowledge about jewellery making techniques (i.e. stone setting, casting,
  soldering, etc.
• You have a Proactive approach, looking out for new developments in the
  software/hardware world
• You are computer literate & experience in photoshop
• You are a strong multitasker who thrives in a fast paced environment
• You have a positive attitude that can adapt and thrive in changing circumstances
• You have an acute attention to detail
• You have a devotion to continuous learning & improvement

What we offer:

• Options: become a part-owner of the business offered to every new employee
• Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance

To apply:

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV/portfolio using the subject line “3D Design Associate”

Taylor & Hart – City of London

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our team in our showroom and via online communication channels. We’re based in the City of London (Monument) with excellent transport links.

The Role

Taylor & Hart customers feel like we understand them and their requirements. Every interaction they have with the business is relevant to their needs and efficient. This role interacts with the most customers directly, and, as such, is inquisitive and always listens to what our customers have to say.

The Diamond & Gemstone Sales Specialist is a brand ambassador, understands the company’s core values and business model and is able to convey those to our customers, leaving them understanding what Taylor & Hart stands for. A positive attitude and enthusiasm are shown through face-to-face, phone calls and written communications. Through highly efficient, responsive and proactive communication with prospective customers, the successful candidate will understand and qualify the needs of the lead. For the business, this means maintaining a high conversion rate of leads that convert into sales by offering quick, friendly, confident and professional responses to enquiries.

The role is 5 days a week, 10am – 6.30pm.

Key Responsibilities

• Provide customers with the knowledge they need to choose a great diamond/gemstone and ring and enable them to make an informed purchase
• Leave customers with the feeling they got the best service they have ever received
• Deliver sales efficiently
• Enable other members of the company, across Production, Design Consultants, Jewellery Designers and Marketing, to be successful in hitting their targets and those of the company
• Give honest advice, confident, positive and clear responses
• Pro-actively lead customers to a purchase, while looking after their best interests
• Source new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the jewellery/ring needs of prospective customers
• Triage incoming leads and decide whether their requirements need to be addressed by a Design Consultant / Jewellery Designer
• Add and organise leads within our CRM
• Engage prospective leads in conversation, give insight into T&H’s brand, values, products and quality standards
• Facilitate follow up conversations with members of the consultation/design team (where needed) and handover in a clear and professional way
• Outreach prospective leads through email and phone to qualify intent and decide on the best approach to close a sale
• Close sales of base and low-modification rings, where design capability is not the main attribute needed to complete the sale
• Ensure that the customer pipeline is constantly attended to, effectively clearing the backlog of non-responded or otherwise waiting leads
• Provide coverage for any inbound communication that comes through the Live Chat function on the Taylor & Hart site as well as Whatsapp and Messenger
• Respond to all new customer enquiries as quickly as possible and mostly within one working day
• Share any insights or feedback from the sales process or the tools we use with your colleagues
• Ensure customers are aware of company policies relevant to their purchase in advance of their order

Ideal Candidate

• Good knowledge of diamonds and jewellery in general
• Previous experience in a customer facing function in the jewellery industry
• Great written and verbal skills when communicating to clients
• Excellent people skills and compassion
• Calmness under pressure
• A true team player
• Responsible and reliable personality
• A positive attitude that can adapt and thrive in changing circumstances
• Attention to detail
• Passion for continuous learning and improvement
• Ability to control a conversation while making the other side feel special and catered for
• Confidence in decision making

Key Performance Metrics

• Conversion of new leads to engaged customers
• Sales per month
• Response times
• NPS

What we offer

• Options: become a part-owner of the business – offered to every new employee
  Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance
• Annual birthday box

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “DGS FAO Agnès”.

Taylor & Hart – London

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our team in our showroom and via online communication channels. We’re based in the City of London, close by to Monument and Bank station, with excellent transport links.

The Role

A Taylor & Hart Design Consultant is the face of the company and with a new, more concentrated approach to this position, a Jewellery Design Sales Consultant is an expert in providing customers with an industry leading consultation experience.

They are highly knowledgeable about jewellery, diamonds and gemstones, and each Jewellery Design Sales Consultant uses their talent, experience and people skills to ensure all customer’s rings are perfectly created just for them, with love and without limits.

As we look to continue the rate of growth with improvements in Virtual Consultations, we also begin to explore new ways to focus an equal rate of improvements for In Person Consultations. The Jewellery Design Sales Consultant role is essential in ensuring the company improves and continues growing. The role is a full-time role with a view to work 4 week days and one day over the weekend, most preferably Sunday- Thursday. Sunday 9.30am-6.30pm. Monday-Thursday 11am-8pm.

Key Responsibilities

• Warmly welcome customers to their T&H consultation, either in person or virtually
• Inspire excitement with every customer they meet. Through their gem, their design and their experience, ensuring each customer becomes a brand ambassador
• Collaborate with the customer, the CAD team and the production team to ensure every aspect of a product is carefully considered for each customer.
• Commit time for the wider team in setting customers expectations to ensure their experience is set with success from their first point of contact to after they receive their purchase
• Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
• Produce a high conversion rate of consultations that convert into sales
• Work as part of a team to contribute through innovation
• Explore new approaches and ideas to remain ‘a step ahead’ with each customer’s experience
• Consistently strive to improve the consultation experience, by keeping a close eye on industry best practices and staying on to of potential innovations in technology
• When needed, provide support to the Bespoke and Diamond and Gemstone Specialist teams
• Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
• Work towards constantly improving the efficiency of the sales process, digital or in-person
• Deliver high quality written and verbal communication to customers, which corresponds with the company’s Tone of Voice guidelines
• Comfortably navigate around key systems needed for the successful fulfilment of the DC responsibilities (Quotation Tool, Sale Force, YesWare, Intercom, Photoshop, Illustrator, etc)
• Comply with all internal policies for delivering a finalised quote, keeping issues, returns and any sub-optimal customer or colleague experience to a minimum

Ideal Candidate

• You are a team player, and understand why this is important
• You are an excellent verbal communicator
• You have a strong ability to relate to others
• You know how and when to show empathy with a genuine interest in others
• You can control a conversation while making the other side feel special and catered for
• You have active listening skills
• You have an awareness of body language
• You are presentable and well mannered
• You are not fazed by difficult situations, and can think on your feet
• You are responsible, reliable and have a reassuring presence
• You have previous experience with both jewellery brands and also in a sales environment
• You are a strong multi-tasker who thrives in a fast paced environment
• You have a positive attitude that can adapt and thrive in changing circumstances
• You have an acute attention to detail
• You have a devotion to continuous learning and improvement
• You have a good knowledge about diamonds and gemstones
• You are technology literate
• You have a passion for excellence and beauty
• You have some knowledge of Adobe Illustrator and Photoshop
• You can draw

What we offer

• The opportunity of joining a fast growing business which has the potential of becoming a major player in the global jewellery industry
• Opportunity for professional development
• Buy jewellery for yourself at cost price
• A very enjoyable work culture

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “Jewellery Design Sales Consultant”.