Lifetime Annual Care Package
We all need a little pampering every now and again. We recommend having your diamond ring cleaned and inspected every year or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This ring lifetime annual care package service is free of charge to UK, US & EU customers.
For customers residing in countries outside of these, aftercare is available, but we’re unable to cover the shipping and import duty costs associated with getting your ring or jewellery piece back to a Taylor & Hart location.
We kindly ask that you cover the cost of shipping back to us, and we’ll pay for return shipping. You can also drop off your item to our workshop. Repairs to your ring mounting can also be done at this time. We’re unable to offer aftercare services to customers outside of the UK, US & EU.
For EU customers that require aftercare, please get in touch with our Customer Care Team via customercare@taylorandhart.com to assist with the information on the return shipment. Kindly note that we will require a minimum of three weeks for aftercare services for customers based in the EU.
Once the ring arrives at our workshop, it will go through an inspection which takes five working days, and any standard resizing / aftercare / repair service takes a minimum of 15 working days.
If we require more time for the nature of the service, then our Customer Care team will make you aware at the time of the inspection.