Frequently Asked Questions

About Taylor and Hart

What makes Taylor & Hart unique compared to other jewellers?

Where is Taylor & Hart located?

Can I buy from you if I live outside of the UK?

Do you have a media kit?

Shopping with Taylor & Hart

How does the custom process work?

Can I upgrade my diamond in the future?

Can you help me keep the engagement ring a surprise?

How can I purchase one of your rings?

Can I add an engraving to my ring?

How quickly can you create and deliver a custom piece?

Do you offer an express order service?

Are there any limits to what you can design and create?

Can you find me any colour and size diamond or gemstone?

Can I use my own diamond or colored gemstone?

Can I remove or swap the ruby for another gemstone or diamond?

Which metals do Taylor & Hart recommend?

How are the rings packaged?

Diamonds & Gemstones

Where do your diamonds come from?

What are the 4 Cs?

How can I be sure I am receiving the actual diamond I have paid for?

What types of gemstones and diamonds do you offer?

Payments & Prices

What payment methods do you accept?

How can I purchase one of your diamonds?

Do your prices change often and how long are quotes valid for?

What is the "starting from" price for custom designed pieces?

Ring Sizes

How do I measure my ring size?

What if I need the ring resized because I did not get it right the first time round?

What if I require a second re-sizing?

Returns, Shipping, Taxes & Cancellations

Do you ship internationally?

How will the parcel be delivered?

Will the delivery be insured?

Can you ship to an alternative address?

How long will the delivery take, not inclusive of design and production?

What is your return policy?

What if I want to return my order and I cannot find the certificate or appraisal?

Can I claim back VAT?

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