If you have seen a ring you are comparing us against, we will match the price on any like-for-like ring.
Our price promise is simple: if you’ve found the same ring for less elsewhere, we’ll match it. We work hard to offer the best value for our customers, but if you’ve seen a similar ring elsewhere for a better price, let us know what you are comparing.
We compare the full ring, the setting and the diamond together, not just the diamond on its own. Different jewellers price these two parts very differently, so a lower diamond price elsewhere often comes with a higher setting price attached.
Share the details of what you’ve seen with your consultant, they’ll come back to you with the best overall price we can offer.
Please find the full terms are below.
Main Terms
1. Please note that a diamond price match is limited to orders over £1,500 (ring and gem total), for natural and lab-grown diamonds and does not apply to loose diamond sales.
2. To verify the competing price for a natural diamond, you must supply your consultant with a GIA number and a link to the other website’s offer or a published price offer. To verify the competing price for a lab-grown diamond, you must supply your consultant with an IGI number and a link to the other website’s offer or a published price offer.
3. If Taylor & Hart decides to offer you a price-match, we will honour the new price for 72 hours as cost prices regularly change in the diamond industry.
4. A price match cannot be used in conjunction with any other discounts or promotions.
5. Only one engagement ring per customer is eligible for the Price Match Policy.
6. Taylor & Hart reserves the right to verify all information regarding the competing offer and to refuse to offer a lower price. This would only occur if the company is unable to verify the competing price or if the competitor is listing the diamond at below the cost-price. If this happens we would recommend you purchase the diamond with the other company. You can still work with Taylor & Hart on the ring or jewellery piece using a diamond purchased elsewhere. We have a “customer’s own diamond” service.
Other Terms
1. Bank wire price matches must be paid by bank wire for the full value of the order (including the jewellery/ring).
2. The Price Match Policy only applies before a purchase is made.
3. The competing price must be available to any member of the public and cannot be a discount we are unable to see online.
4. The diamond listed elsewhere must be in stock and available for purchase at that price.
5. The lower price must remain in effect at the time the order is placed. Prices change in the diamond industry and if 6. it goes up on another website, it will go up on our site too.
7. Expired offers are not eligible.
8. Competing prices must be in the same currency.
9. Diamond price match does not qualify for coloured diamonds.
10. The diamond listed elsewhere must have a GIA or IGI grading certificate dated within the last two years.
11. The Taylor & Hart price is the price after any rebates, gift certificates, and promotional discounts have been applied to the item. Costs for comparable shipping and handling will be included in the price comparison.
Special promotions on other websites such as rebates, gift certificates, bundled products and “buy one, get one” offers are not eligible for the Diamond Price Match Policy.
12. Time-limited sales events (such as Black Friday, “early bird” or “door-buster” offers), offers advertised as limited in time or quantity, clearance, liquidation and going-out-of business sales, and loyalty program offers are ineligible for the Price Match Policy.
13. The Diamond Price Match Policy does not apply where the other company or Taylor & Hart has made a pricing or typographical error on an item.
14. Pawn shops and auction businesses (websites or brick and mortar stores) are ineligible for the Diamond Price Match Policy.
15. The Diamond Price Match Policy only applies to purchases for personal use. The Diamond Price Match Policy does not apply to purchases for resale or commercial purposes.
16. Taylor & Hart reserves the right to decide at our sole discretion, whether the diamond listed elsewhere is comparable.
17. We reserve the right to: (1) deny requests, (2) modify these terms at any time, and (3) terminate the Diamond Price Match Policy at any time.