Lifetime Manufacturer Warranty
Ring Lifetime Manufacturer Warranty
Please note that the following warranty is applicable to all ring products. For warranty information on bracelets, necklaces and earrings, please see further down this page. At Taylor & Hart, we stand behind our products and warrant that all items will be free from manufacturing defects. We provide this warranty from the day you collect or receive your ring.
If you believe your item has a manufacturing defect, we invite you to return it to us for inspection by our production team. If we determine your purchase is damaged due to a manufacturing defect, we’ll repair the product or, if we think it’s appropriate, replace it. If the item is no longer available, we may, at our discretion, replace with like-kind or allow a refund equal to the selling price of the original item.
The warranty covers any and all manufacturing defects but does not cover normal wear or damage due to everyday use.
If we determine that the damage is not caused by a manufacturing defect, then we’ll notify you immediately and let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship are unique and individual to each item. Natural characteristics or internal inclusions in coloured gemstones (visible or non-visible) are also unique and individual to each item. These characteristics are considered as part of the character of the item, and shouldn’t be considered a defect.
Lifetime Annual Care Package - Rings
Life happens. Kids, gardening, DIY – you know the deal. We recommend having your ring cleaned and inspected annually or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your ring. That’s why we offer a lifetime annual care package. Simply send your ring back to us and we’ll give it a thorough clean and check everything is in order.
We kindly ask that you cover the cost of shipping back to us, and we’ll pay for return shipping. Repairs to your ring mounting can also be done at this time at cost.
For customers outside of the US, UK & EU, your ring must be returned to us in person at one of our showrooms. This is due to shipping costs and duties you may incur that are out of our control. Please ensure you’ve read the conditions below before submitting your aftercare request.
For EU customers that require aftercare or an inspection, please get in touch with our Customer Care Team via email@example.com to assist with the return shipment.
Kindly note that we will require a minimum of three weeks for aftercare for customers based in the EU.
Once the ring arrives at our workshop, it will go through an inspection which takes five working days, and any standard resizing / aftercare / repair service takes a minimum of 15 working days.
If we require more time for the nature of the service, then our Customer Care team will make you aware at the time of the inspection.