Frequently Asked Questions
About Taylor and Hart
We are unique in the way we inspire our customers to get directly involved in the design process to create a stunning bespoke ring.
Our custom design service empowers you to create an engagement ring that is far more sentimental than an off-the-shelf piece. Our complimentary design service means there is no commitment to make until you love the design.
Guided from beginning to end by your personal design consultant, you can be involved in creating something beautiful and unique that requires your input just as much as it requires our diamonds, gemstones and craftsmanship.
Our HQ is based in central London, located on Frederick’s Place, just a two minute walk from Bank tube station.
We invite you to visit us for a face-to-face consultation, or if you are unable to visit London we are able to discuss your requirements over phone, email, Skype or even WhatsApp.
Of course, we proudly ship worldwide, free of charge.
We do, please email email@example.com to request access.
Shopping with Taylor & Hart
Our custom design service is what makes Taylor & Hart unique.
See the full process here.
We offer a range of options for upgrading your diamond and give a credit for the original diamond purchased. Please note that changes in the sizes of your diamond may require an adjustment to the ring setting or a full remake and additional fees may apply. Please contact your sales consultant for a personalised quote.
Of course! To ensure that your proposal goes to plan, we are happy to contact you discreetly and can arrange for rings to be delivered to an alternate address. However, to avoid the risk of fraudulent transactions being made, we ask that you register the alternative address with your credit card provider prior to making a purchase.
We offer you two ways to purchase your ring.
You can browse through our products online and once you find a design you like, you can choose your centre gemstone. Your personal design consultant will be in touch with you to discuss your gemstone choice before you complete your order.
Alternatively, you can create an entirely one-of-a-kind ring by speaking with our designers who will work with you to design a custom engagement ring.
If you need guidance along the way, you can get in touch via chat, phone or email and we’ll be happy to assist.
Yes, our complimentary engraving is done by hand. If you would like additional engravings done to add detail to other parts of the ring, let us know and we will include this in your quote. If an engraved ring has to be resized and then re-engraved, a fee of £75 will apply for the second engraving.
Most designs take between 2-5 days to complete. Once you have approved the final design, we will create and deliver your custom-designed ring within 30 days. The exact time frame will be confirmed with you once we know more about your requirements and the complexity of your design. You’ll be updated via email on the status of your ring throughout the process.
Yes – for most designs, we can provide a rush order service which will guarantee you receive your ring within 12 working days.
This service varies in price depending on the style of your ring:
For collection designs the rush service costs between £120 – £420 for orders being shipped in the UK.
Custom designs can be quoted on request.
You must contact firstname.lastname@example.org or 0203 126 4915 / (646) 712 9358 to discuss whether your order can be crafted with our rush order service.
We can design and create almost anything – we may sometimes make suggestions on how to ensure your ring stands the test of time and where our production team have specific requirements. Just let us know your ideas and we can create your complimentary design within a few days.
Yes! With access to over 100,000 ethically sourced and GIA graded diamonds and tens of thousands of gemstones, we can find almost anything you require.
Yes! If you have inherited, purchased or received your diamonds or gemstones elsewhere, we can still create your custom ring. Our policy for any diamonds or gemstones you provide us are as follows:
- There is a setting and handling fee for any diamond or gemstone not purchased through Taylor & Hart that costs £450 (this covers our insurance and setting cost).
- The diamond or coloured gemstone must meet our minimum quality standard (D-J colour, no overtone and 100% eye clean/equivalent for gemstone) and you must provide certification for your diamond.
- If your diamond is not graded or certified, we can have it done at IGL London at a cost of £200.
Contact us to find out more at email@example.com
All of our rings come with a complimentary ruby set inside the band. Yes, we can remove the ruby altogether or we can set other types of gemstone instead of the ruby. This will incur an additional charge of £35. The options available are: an emerald, a pink, yellow or blue sapphire.
We work with 18 carat white, yellow and rose gold and 950 platinum. While all our metals are stunning, for a white ring, we recommend platinum due to its endurance and natural white colour. Our white gold has a high palladium content to ensure it has an enduring white finish, but even so, it will need to be re-plated every 1-2 years or so, depending on wear.
Every Taylor & Hart ring is nestled in our delicate leather presentation box within a large box to ensure your ring is kept safe. We also provide a small ring pouch which allows the ring to be kept at hand during a proposal.
Our shipping packages are free from our branding, ensuring that the surprise is all yours.
Diamonds & Gemstones
We source diamonds globally from diamond manufacturers that comply with the United Nations Kimberley Process in order to affirm all of our diamonds are ethically sourced.
The 4 Cs represent the four main characteristics of diamonds that are most commonly used to grade and categorise them. They include cut, colour, carat, and clarity. To learn more, please visit out ‘Diamonds Basics‘ guidance page.
Each of our diamonds come with a unique GIA grading report that is specific to the diamond you have purchased. Should you take this diamond to any jeweller, weigh it or examine it using a 10x magnifying loupe, you will see that the characteristics listed in the report correspond precisely to those of the actual diamond.
For longevity purposes we only recommend diamond, ruby, emerald and sapphire gemstones for our engagement rings.
We also offer a range of coloured diamonds. Please contact us if you have any questions regarding the prices and availability of any specific kind of gemstone or diamond.
Payments & Prices
We currently accept the following payment methods during checkout:
- VISA debit and VISA credit cards
- Mastercard and Maestro
- American Express
- Bank transfer
- Finance options through our finance provider, Divido (interest-free available too)
Read more about our finance or payment options here.
To purchase a diamond please contact one of our diamond consultants via: firstname.lastname@example.org.
Our prices are updated monthly to reflect changes in metal and diamond prices.
Any final quote sent to you by a Taylor & Hart consultant is valid for seven days.
Our custom design service starts from £1,500.
Knowing your partner’s exact ring size is very rare. If asking them out-right isn’t an option we have numerous ways to find out by following the suggestions from our ring size guide. Our ring size guide should provide you with an approximate idea as you must have a rough estimate before you place your order. You must have a ring size before you place your order.
We offer one free ring size with every purchase. Shipping and insurance back to us will need to be covered by you, but we will ship it back to you free of charge. Please note that if the ring size change is over two sizes bigger or smaller there may be a fee that needs to be paid for the service as the ring may have to be remade.
This is possible at a fee of £75 and if there is an engraving, re-engraving will cost an additional £40 on top of that.
Returns, Shipping, Taxes & Cancellations
Of course, we proudly ship worldwide. This service is free of charge for our UK customers. For customers outside of the UK, orders are shipped using International Priority FedEx.
All shipped orders are fully insured and tracked using RoyalMail Special Delivery. The parcel will not feature any Taylor & Hart branding, so there’s no need to worry about the delivery giving away your big surprise.
All shipped orders are fully insured and tracked using RoyalMail – we have a 100% delivery record with their Special Delivery service.
We suggest that any credit card order is shipped to the address on file with your credit card company, although alternate addresses are acceptable.
We can also arrange to have your package shipped to a local RoyalMail depot for collection, though you may be asked to confirm your identity with an approved ID.
Delivery takes one business day using Royal Mail’s Special Delivery service.
We offer customers the opportunity to return their product within 30 days of their order being delivered.
Should you decide to return your item, we will issue you a refund, unless you have been notified otherwise by your consultant prior to your purchase.
This is providing it is returned no later than 30 days after the delivery date, in its unworn and original condition without any damage and with all accompanying documents and materials.
While we do offer all clients free shipping when delivering your order, we kindly ask you to cover the shipping charge when returning to us.
The grading certificate(s) must be returned together with the appraisal and the diamond(s) ordered. A £175 fee will be charged to replace lost certificates.
If you are a non-EU resident and you are able to visit us in our London showroom, you will be able to claim back the VAT upon leaving the country. For full details on the VATE Export Scheme, please contact us.