Engagement Ring Price Match Policy

Some of the diamonds listed on the website or in your quote may also be available elsewhere, online or in a store. While we do try to already offer you the best possible price, we’re also happy to do our best to accommodate any price differences through our Price Match Policy.

Our price match policy seeks to ensure you always get better value on your full engagement ring price – not just the diamond.

Our policy is to look at the total price – ring setting and the diamond, and we compare the total to a competitor’s offering. We do this because different companies take different approaches to how they price diamonds and ring settings. Often a company can have a lower price on a diamond alone, compared to Taylor & Hart, will then having a much higher price on the ring setting, when compared to a similar Taylor & Hart ring.

Simply let your consultant know the details of the diamond you’ve seen elsewhere (the report number and website), and we’ll come back to you with the best overall engagement ring price we can do. We will take into account the ring you’re considering and check what the competitor’s equivalent or similar ring price is.

Price matching is applicable to natural and lab-grown diamonds engagement rings only and does not apply to loose diamond sales.

This is to ensure complete transparency on price-matching, our price match terms and conditions are outlined below:

Main Terms

1. Please note that a diamond price match is limited to orders over £1,500 (ring and gem total) and does not apply to loose diamond sales.
2. To verify the competing price for a natural diamond, you must supply your consultant with a GIA number and a link to the other website’s offer or a published price offer. To verify the competing price for a lab-grown diamond, you must supply your consultant with an IGI number and a link to the other website’s offer or a published price offer.
3. If Taylor & Hart decides to offer you a price-match, we will honour the new price for 72 hours as cost prices regularly change in the diamond industry.
4. A price match cannot be used in conjunction with any other discounts or promotions.
5. Only one engagement ring per customer is eligible for the Price Match Policy.
6. Taylor & Hart reserves the right to verify all information regarding the competing offer and to refuse to offer a lower price. This would only occur if the company is unable to verify the competing price or if the competitor is listing the diamond at below the cost-price. If this happens we would recommend you purchase the diamond with the other company. You can still work with Taylor & Hart on the ring or jewellery piece using a diamond purchased elsewhere. We have a “customer’s own diamond” service.

Other Terms

1. Bank wire price matches must be paid by bank wire for the full value of the order (including the jewellery/ring).
2. The Price Match Policy only applies before a purchase is made.
3. The competing price must be available to any member of the public and cannot be a discount we are unable to see online.
4. The diamond listed elsewhere must be in stock and available for purchase at that price.
5. The lower price must remain in effect at the time the order is placed. Prices change in the diamond industry and if it goes up on another website, it will go up on our site too.
6. Expired offers are not eligible.
7. Competing prices must be in the same currency.
8. Diamond price match does not qualify for coloured diamonds.
9. The diamond listed elsewhere must have a GIA or IGI grading certificate dated within the last two years.
10. The Taylor & Hart price is the price after any rebates, gift certificates, and promotional discounts have been applied to the item. Costs for comparable shipping and handling will be included in the price comparison.
11. Special promotions on other websites such as rebates, gift certificates, bundled products and “buy one, get one” offers are not eligible for the Diamond Price Match Policy.
12. Time-limited sales events (such as Black Friday, “early bird” or “door-buster” offers), offers advertised as limited in time or quantity, clearance, liquidation and going-out-of business sales, and loyalty program offers are ineligible for the Price Match Policy.
13. The Diamond Price Match Policy does not apply where the other company or Taylor & Hart has made a pricing or typographical error on an item.
14. Pawn shops and auction businesses (websites or brick and mortar stores) are ineligible for the Diamond Price Match Policy.
15. The Diamond Price Match Policy only applies to purchases for personal use. The Diamond Price Match Policy does not apply to purchases for resale or commercial purposes.
16. Taylor & Hart reserves the right to decide at our sole discretion, whether the diamond listed elsewhere is comparable.
17. We reserve the right to: (1) deny requests, (2) modify these terms at any time, and (3) terminate the Diamond Price Match Policy at any time.