Can I have my ring resized?
Yes, for our US & UK customers, we offer one free ring resize with every purchase. If you do require a resize, we kindly ask that you drop off your ring in person or cover the cost of shipping back to us–we’ll ship it back to you free of charge. We’re unable to offer resize services to customers outside of the US & UK. Rings that have been resized are exempt from our 90 day returns policy.
Second or additional resizings are possible for UK customers at a fee of £75 and if there’s an engraving, re-engraving will cost an additional £40 on top of that.
How much can the size be adjusted?
Please note that if the ring size change is more than two sizes bigger or smaller, there will be a fee that needs to be paid for the service, as the ring may have to be re-made. To find out more information on remaking your ring, please visit our Returns Policy.
Can all rings be resized?
Some designs aren’t able to be resized, for example, full eternity rings or twisted bands. In this case, the product pages of certain collection pieces will state if they are unable to be resized. For bespoke designs, your design consultant will notify you if your design is unable to be resized.
If you choose a design which is non-resizable, then the ring mount isn’t covered by our returns policy.
If your ring is engraved and requires a second engraving due to the resize, the fee for this service is £40.
What if I don’t know my partner’s ring size when I purchase the ring?
If you’re unsure about the ring size before ordering, send us a photo of your partner’s hand and we will estimate their ring size—we have lots of experience in guessing ring sizes!
How is a ring resized?
To resize your ring, we make a very small incision in the back of the band and reduce or extend the ring to the exact size required. To rejoin the ring back together we use a welding technique called laser welding. We prefer this method to the traditional soldering method as it’s cleaner and produces better results. It also dramatically reduces the risk involved with resizing or repairing rings set with gemstones as there is very little heat involved.
Once this process is completed, we re-polish and clean the ring to seamlessly hide any evidence of alteration.