Returns Policy

Our returns policy

We offer customers the opportunity to return or exchange their jewelry within 30 days of their order being delivered. While we do offer all clients free shipping when delivering your order, we kindly ask you to cover the shipping charge when returning to us.

To be eligible for a refund the items must be returned no later than 30 days after the delivery date, in its unworn and original condition without any damage and with all accompanying documents and materials. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than Taylor & Hart), or damaged cannot be accepted for return.

In the unlikely event that the item turns out to be faulty or different from those the customer ordered, Taylor & Hart will repair or replace the item free of charge or refund the item in full.

To initiate the refund process please contact one of our consultants quoting your order number at inquiries@taylorandhart.com

Non-refundable items

Whilst the majority of our products are subject to the standard returns policy some special designs may not be eligible for return or may have some fees that are non refundable. Return periods for individual diamonds or gemstones of greater than £15,000 / $15,000 sold loose or unset may differ from the standard policy. In any case where our return policy does not apply as standard, your consultant will inform you of this in advance of you making your purchase.

Improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.

Making an exchange

Should you decide to exchange your ring within 90 days we will work with you on a new design through our original design process and create your new ring subject to the following terms:

  • It is returned no later than 90 days after the delivery date
  • It is in its unworn and original condition without any damage
  • It is with all accompanying documents and materials
  • The original center stone is used in the new design
  • A handling fee of $450 plus the difference in value between the two products (a refund will be made if the value is lower)

Should you wish to upgrade or exchange your center stone too, please contact your consultant for a quote.

The return process

Upon receiving your returned item in its original condition, the diamond will be weighed and checked against its corresponding grading certificate and our quality assurance experts will evaluate the jewelry piece. If you are returning the products to us because they are faulty, we will refund the price of the purchase in full and any applicable delivery charges. Returns for any other reason may have any diminished value due to damage to the product deducted from the refunded amount.

As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy or the terms and conditions of sale.

Your refund will then be processed in the following 4 to 5 days and be paid using the original method of payment. This may take up to 14 days from receipt of the jewellery, depending on your location/payment method.

How to prepare a return

The following three-step process must be adhered to in order to successfully return an item to Taylor & Hart and receive a refund:

  • Initiate your return: Call or email a customer service representative (inquiries@taylorandhart.com) stating you would like to make a return as well as providing your order reference number. They will instruct you on an appropriate shipping address.
  • Packaging your return: Please include all the original packaging and additional materials – make sure you include your diamond grading certificate as replacing this certificate is costly and we, therefore, charge customers a $250 fee should a replacement be necessary. For security reasons, avoid writing, “diamonds” or Taylor & Hart anywhere on the outside of the box.
  • Insuring and shipping your package: Depending on the value of your order (printed on your invoice), choose one of the following ‘insurance procedures’ to ensure the return is insured prior to our receiving the item:In all cases request both a tracking number and receipt and forward these to your point of contact at Taylor & Hart.
    • Items with value less than £2,500/$4,000 (or equivalent in your currency)
      • Orders coming from the UK should be returned with Royal Mail using the option with insurance included.
      • Orders coming from outside UK should be returned with FedEx, ensuring that the option to insure the item is selected.
    • Items with value over £2,500/$4,000
      • Orders coming from outside UK should be returned with FedEx, ensuring that the option to insure the item is selected.

Ship your return using the providers above and alternative arrangements will be required for insurance. If you would like to insure your return, please contact us and we will organise the insurance on your behalf and deduct this from the final refund amount.

If the return instructions are not followed, Taylor & Hart will not accept responsibility for any loss or damage to returned shipments. Taylor & Hart withholds the right to refuse returns that are improperly packaged. If you are unsure about any aspect of the process, please contact us before returning your purchase at inquiries@taylorandhart.com.

With the peace of mind that any purchase you make can be returned within 30 days, we invite you to browse our selection of engagement rings and wedding bands.

Speak to us