Can I have my ring resized?
For our UK and US customers, we offer one free ring resize with every purchase within 90 days of receiving or collecting your order. Second or additional resizings outside of this 90 day period are possible for UK customers for a fee.
For UK & US customers, we kindly ask that you bring the ring back to our showroom and/or cover the cost of shipping the ring back to us, but we’ll ship it back to you free of charge. For EU customers that require resizing, please get in touch with our Customer Care Team via firstname.lastname@example.org to assist with the return shipment. Kindly note that we will require a minimum of three weeks for standard resizing for customers based in the EU.
Please note that if you need your ring resized by more than two sizes within 90 days, there may be a fee to remake the ring starting from $300 excl. taxes.
How much can the size be adjusted?
Please note that if the ring size change is more than one size bigger or smaller, there may be a fee to remake the ring starting from $300 excl. taxes. To find out more information on remaking your ring, please visit our Returns Policy.
Please note that aftercare and resizing services are paused in the US until further notice. If you require an aftercare service, we invite you to get in touch with our Customer Care Team via email@example.com who can advise on when they expect the service to resume.
Can all rings be resized?
Some designs aren’t able to be resized, for example, full eternity rings or twisted bands. In this case, the product pages of certain collection pieces will state if they are unable to be resized. For bespoke designs, your design consultant will notify you if your design is unable to be resized.
If you choose a design which is non-resizable, then the ring mount isn’t covered by our returns policy.
If your ring is engraved and requires a second engraving due to the resize, there is a fee for this service.
What if I don’t know my partner’s ring size when I purchase the ring?
If you’re unsure about the ring size before ordering, send us a photo of your partner’s hand and we will estimate their ring size—we have lots of experience in guessing ring sizes!
Alternatively, you can visit our ring size guide for some tips. We also offer a complimentary ring size gauge which is sent out with every engagement ring order. If you’re based in the UK or US, you can also request for one of these to be sent to you before placing your order. Simply get in touch with our Customer Care Ambassadors who can sort this for you.
How is a ring resized?
To resize your ring, we make a small incision in the band and reduce or extend it as required. Once that’s completed, the gap is soldered and polished to seamlessly hide any evidence of alterations.