Can I have my ring resized?
Yes, for our US, UK & EU customers, we offer one free ring resize with every purchase. If you do require a resize, we kindly ask that you cover the cost of shipping back to us. For US & UK customers, we’ll ship it back to you free of charge. For EU customers, we do charge for return postage. Please contact your design consultant for prices.
Please note that if the ring size change is more than one size bigger or smaller, there may be a fee that needs to be paid for the service, as the ring may have to be re-made. The fee to remake a ring starts from $450.
If you’re unsure about the ring size before ordering, send us a photo of your partner’s hand and we will estimate their ring size – we have lots of experience in guessing ring sizes!
Some designs are not able to be resized, for example, full eternity rings or twisted bands. In this case, the product pages of certain collection pieces will state if they are unable to be resized. For bespoke designs, your design consultant will notify you if your design is unable to be resized.
If you choose a design which is non-resizable, then the ring mount is not covered by our returns policy.
If your ring is engraved and requires a second engraving due to the resize, the fee for this service is $50.
How is a ring resized?
To resize your ring, we make a small incision in the band and reduce or extend it as required. Once that’s completed, the gap is soldered and polished to seamlessly hide any evidence of alterations.