Frequently Asked Questions

About Taylor and Hart

What makes Taylor & Hart unique compared to other jewelers?

Where is Taylor & Hart located?

Can I buy from you if I live outside of the US?

Do you have a media kit?

Shopping with Taylor & Hart

How does the custom process work?

How can I purchase one of your rings?

How quickly can you create and deliver a custom piece?

Do you offer an express order service?

Can you help me keep the engagement ring a surprise?

Are there any limits to what you can design and create?

Can I add engraving to my ring?

Can you find me any colour and size diamond or gemstone?

Can I remove or swap the ruby for another gemstone or diamond?

Which metals do Taylor & Hart recommend?

How are the rings packaged?

Can I use my own diamond or colored gemstone?

Can I upgrade my diamond in the future?

Diamonds & Gemstones

Where do your diamonds come from?

What are the 4 Cs?

How can I be sure I am receiving the actual diamond I have paid for?

What types of gemstones and diamonds do you offer?

Payments & Prices

What payment methods do you accept?

How can I purchase one of your diamonds?

Do your prices change often and how long are quotes valid for?

What is the "starting from" price for custom designed pieces?

Ring Sizes

How do I measure my ring size?

What if I require a resizing?

Returns, Shipping, Taxes & Cancellations

Do you ship internationally?

How will the parcel be delivered?

Will the delivery be insured?

Can you ship to an alternative address?

How long will the delivery take, not inclusive of design and production?

What is your return policy?

What if I want to return my order and I cannot find the certificate or appraisal?

Haven't found what you were looking for?

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