We are unique in the way we inspire our customers to get directly involved in the design process. Our custom design service empowers you to create an engagement ring that is far more sentimental than an off-the-shelf piece.
Guided from beginning to end by your personal design consultant, you can be involved in creating something beautiful and unique that requires your input just as much as it requires our gemstones and craftsmanship.
You can browse through our products online and once you find a design you like, you can choose your center gemstone. Your personal design consultant will be in touch with you to discuss your gemstone choice before you complete your order.
Alternatively, you can create an entirely one-of-a-kind ring by speaking with our designers who will work with you to design a custom engagement ring.
If you need guidance along the way, you can get in touch via chat, phone or email and we’ll be happy to assist.
Most designs take between 2-5 days to complete. Once you have approved the final design, we will create and deliver your custom-designed ring within four weeks. The exact time frame will be confirmed with you once we know more about your requirements and the complexity of your design. You’ll be updated via email on the status of your ring throughout the process.
Of course! To ensure that your proposal goes to plan, we are happy to contact you discreetly and can arrange for rings to be delivered to an alternate address. However, to avoid the risk of fraudulent transactions being made, we ask that you register the alternative address with your credit card provider prior to making a purchase.
We can design and create almost anything – we may sometimes make suggestions on how to ensure your ring stands the test of time and where our production team have specific requirements. Just let us know your ideas and we can create your complimentary design within a few days.
Yes, our complimentary engraving is done by hand. If you would like additional engravings done to add detail to other parts of the ring, let us know and we will include this in your quote. If an engraved ring has to be resized and then re-engraved, a nominal fee of $50 will apply for the second engraving.
All of our rings come with a complimentary ruby set inside the band. Yes, we can remove the ruby altogether or we can set other types of gemstone instead of the ruby. This will incur an additional charge of $35. The options available are: an emerald, a pink, yellow or blue sapphire.
We work with 18 karat white, yellow and rose gold and 950 platinum. While all our metals are stunning, for a white ring, we recommend platinum due to its endurance and natural white color. Our white gold has a high palladium content to ensure it has an enduring white finish, but even so, it will need to be re-plated every 1-2 years or so, depending on wear.
Every Taylor & Hart ring is nestled in our delicate leather presentation box within a large box to ensure your ring is kept safe. We also provide a small ring pouch which allows the ring to be kept at hand during a proposal.
Our shipping packages are free from our branding, ensuring that the surprise is all yours.
We offer a range of options for upgrading your diamond and give a credit for the original diamond purchased. Please note that changes in the sizes of your diamond may require an adjustment to the ring setting or a full remake and additional fees may apply. Please contact your sales consultant for a personalized quote.
The 4 Cs represent the four main characteristics of diamonds that are most commonly used to grade and categorise them. They include cut, color, carat, and clarity. To learn more, please visit out ‘Diamonds Basics‘ guidance page.
Each of our diamonds come with a unique GIA grading report that is specific to the diamond you have purchased. Should you take this diamond to any jeweler, weigh it or examine it using a 10x magnifying loupe, you will see that the characteristics listed in the report correspond precisely to those of the actual diamond.
Knowing your partner’s exact ring size is very rare. If asking them out-right isn’t an option we have numerous ways to find out by following the suggestions from our ring size guide. Our ring size guide should provide you with an approximate idea as you must have a rough estimate before you place your order. You must have a ring size before you place your order.