Cosmic

An engagement is a very special occasion, and for that reason I wanted a ring from a jeweller that didn't operate up and down the country. I also wanted one that specialised in designing and making bespoke jewellery. I chose Taylor & Hart for these reasons, and the unique signature stones on the inside of the band. The fact that they are based in London, a place that my partner and I love visiting, is also a bonus. I gave my design brief and sketches to one of their Jewellery Designers, who promptly got back to me to start the consultation process. My design brief was very specific, involving an almost floating diamond with graceful twists holding it in place, minimal supports, channel set diamonds under the main setting, and stones on the inside representing birthstones of our kids, uniting our families together. One phone call and a few days later, a design was presented which wasn't quite what I had in mind, but they explained all of the limitations and constraints. With that, we went back and forth a few times and settled on the design that was ultimately made. I was kept informed on progress every step of the way, and I'd love to say it went flawlessly, but unfortunately there were a couple of sizeable mishaps along the way resulting in deadlines being missed. However, the way they handled things and the contingencies they put in place for me are to be admired, going above-and-beyond to make sure our big day was perfect, and that the final ring was perfect...and it was. This is the difference I feel a smaller operation makes compared to the high street. The packaging, hand-written card, customer service and overall experience was very special, and while things didn't all go to plan, it all just adds to our unique story. For me, that story and the personal meaning of every element making up the ring is far more important than the ring itself. Will not hesitate to go back there for our wedding bands :)

Graham Potter [Verified buyer]