Are people really buying engagement rings online?

We’re guessing you’re reading this article because you’re shopping for an engagement ring. And while this article is online, you’re probably not so sure about actually buying a ring online. Right?

For a purchase so immersed in emotion and value, an online jeweller doesn’t seem like the obvious choice. Are there people who actually buy their engagement ring online?

The answer is not only “yes”, but you may even be surprised to know that the number of engagement rings sold online is growing every year, at over 20% annually.

Nonetheless, we understand that the prospect of buying a ring online often raises some very valid questions. Here are some you’re likely asking yourself right now:

At Taylor & Hart, we founded the company to radically improve on the existing jewellery shopping experience–to disrupt a stagnant jewellery industry that demands excessive margins, offers limited options and delivers a lacklustre customer experience.

We offer our customers a better custom-designed product and a personalised service. Through our lean business model, we offer savings of up to 50%, compared to the offering of traditional high street jewellers.

We do this by combining the best of both an online and traditional jeweller, addressing the questions above – questions that many of our customers also had before purchasing a Taylor & Hart ring.

Here’s how we do what we do:

• A wide selection: We have over 150,000+ diamonds and gemstones to choose from in a range of shapes, colours, sizes and clarity grades – and if it’s not on our website, just ask us. We’re able to find or custom cut a diamond or gemstone just for you.
• Value for money: By purchasing directly from diamond and gemstone polishers, we cut out the middlemen and pass on those savings to you.
• Privacy & convenience: Browse from your mobile or computer, at work, at home or on the go, without the need to speak to a salesperson until you’re ready to do so.
• 90 day returns: We all want to have the peace of mind that if we don’t like what we bought online, we can securely return it for a refund or exchange. As a bespoke product business, we’re not required to offer a returns policy, but we do so anyway. We know you’ll appreciate the peace of mind of being able to make a return if needed and we’re happy to offer it because 99.5% of the people who purchase from us, are happy customers.

The truth is, the “online” in “online shopping” is slowly fading as a term.

This is because, while eCommerce will continue to play a large part in the overall shopping experience, it is increasingly being combined with the physical product and service touch-points of brands like Taylor & Hart, in showrooms, stores and at home.

We’re obsessed with creating this very experience for customers around the world, who want something truly special for an engagement ring or jewellery piece.

One of our key metrics, NPS (Net Promoter Score), measures and demonstrates the loyalty of our customers once they’ve experienced our seamless service.

So when it comes to considering online purchases, remember that just a few years ago, buying groceries, or even finding love online wasn’t an everyday occurrence–just look how far online shopping and dating have come.

We hope you give the Taylor & Hart experience a try, and follow in the footsteps of the hundreds of customers who’ve recommended us on Trustpilot.