Careers

Taylor & Hart – City of London

Key Responsibilities

• Deliver sales efficiently meeting monthly targets
• Provide customers with the knowledge they need to choose a great diamond/gemstone and ring and enable them to make an informed purchase
• Leave customers with the feeling they got the best service they have ever received
• Enable other members of the company, across Production, Design Consultants and Marketing, to be successful in hitting their targets and those of the company
• Give honest advice, confident, positive and clear responses
• Pro-actively lead customers to a purchase, while looking after their best interests
• Source new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the jewellery/ring needs of prospective customers
• Triage incoming leads and decide whether their requirements need to be addressed by a Design Consultant
• Add and organise leads within our CRM
• Engage prospective leads in conversation, give insight into Taylor & Hart’s brand, values, products and quality standards
• Facilitate follow up conversations with members of the design team where needed and handover in a clear and professional way
• Outreach prospective leads through email and phone to qualify intend and decide on the best approach to close a sale
• Close sales of base and low-modification rings, where design capability is not the
  main attribute needed to complete the sale
• Ensure that the customer pipeline is constantly attended to, effectively clearing the backlog of non-responded or otherwise waiting leads
• Provide coverage for any inbound communication that comes through the Live Chat function on the Taylor and Hart site
• Respond to all new customer enquiries as quickly as possible and mostly within one working day
• Share any insights or feedback from the sales process or the tools we use with your colleagues
• Ensure customers are aware of company policies relevant to their purchase in advance of their order

Ideal Candidate

• Previous jewellery sales experience in a customer facing function
• Great written and verbal skills when communicating to clients
• Excellent people skills and compassion
• Calmness under pressure
• A true team player
• Responsible and reliable personality
• A positive attitude that can adapt and thrive in changing circumstances
• Attention to detail
• Passion for continuous learning and improvement
• Ability to control a conversation while making the other side feel special and catered for
• Confidence in decision making

What we offer

£24,000 base salary + bonus

• Flexible working hours and generous holiday allowance
• The opportunity of joining a fast-growing business which has the potential of becoming a major player in the global jewellery industry
• Buy jewellery for yourself at cost price
• A very enjoyable work culture

To Apply

Please apply by emailing [email protected] with your CV and a cover letter providing an overview of why you are the right candidate, in particular, detailing your previous sales experience in the jewellery industry.

Taylor & Hart – Sofia

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We have graduated the famous Techstars accelerator program in Boston, USA with other 11 companies out of 2000 applicants. We’re looking for a Senior Symfony Developer to join the tech team.

Our tech team consists of entirely Senior Symfony/Full-Stack Developers, where everyone is focused in one or more subsystems of the whole product. Our workflow is based on bi-weekly Agile SCRUM. The role is based in Sofia, Bulgaria, in a central location with excellent transport links.

Key Responsibilities

• Implement project modules/solution components according to the project requirements
• Follow the project/company standards and team working procedures
• Follow project instructions, reporting to the Project Manager
• Participate in Quality Assurance related activities such as design and code reviews, unit and integration testing, etc.

Key Skills

• At least 2 years of professional experience with PHP
• Deep understanding of PHP (preferably version 7+)
• 2 years of experience with Symfony 2+ (4 is preferred) framework and its core components
• Very good understanding of relational databases (in particular MySQL)
• Working experience with version control systems (preferably git)
• Experience with API integrations
• Understanding of fundamental design patterns
• Good communication skills
• Team player
• Desire to learn and advance
• Good spoken and written English language skills
• Understanding of HTML5 and CSS3
• Understanding of JavaScript and jQuery

What we offer

• A generous salary plus bonus dependent on experience
• Full time employment contract
• Opportunity for professional development
• Opportunity to visit and work with the London team
• Opportunities to attend company-subsidised development conferences and training events
• Flexible working hours and generous holiday allowance
• A very enjoyable work culture

To Apply

Please apply by emailing [email protected] with your CV, cover letter, and a list of the three greatest projects you’ve worked on that make you proud.

Taylor & Hart – City of London

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We use browser based rendering and 3D printing to help turn our customers’ ideas into fine jewellery, as well as, selling from an established collection range. We’re looking for a Junior CAD Jewellery Designer to assist the design team in creating production-ready CAD files. We’re based in the City of London (Monument) with excellent transport links.

Key Responsibilities

• To model CAD files based on briefs and drawings provided by the sales team. Files must be technically sound, adhering to specific technical details that will be specified by our CAD Manager and production team.
• Assisting CAD Manager and Creative director in creation of new collection ranges.
• Technical specification sheets will also be needed for all CAD files with basic dimensions and production details.
• Save all designs and maintain in a database for the sales and design teams.

Key Skills

• Expert knowledge of jewellery CAD software (specifically Matrix and Rhino)
• 3+ years working experience of CAD software
• Previous fine jewellery experience, preferably engagement rings
• Experience in Photoshop is preferred
• Proactive approach, looking out for new developments in the software/hardware world
• Able to work to tight deadlines
• Knowledge of common jewellery techniques that can be applied when creating the CAD files is also advantageous. (i.e. stone setting, casting, soldering, etc.)
• Applicants should have a University Degree, or equivalent, in a relevant subject (3D Design, Jewellery Design, Product Design etc)

Ideal Candidate

• Ideal Candidate
• Highly creative with a good eye for emerging trends
• Ability to work independently and within a team
• Adaptability and entrepreneurshipSpecialist jewellery CAD experience (e.g Zbrush)
  Experience creating photorealistic render images

What we offer

Salary up to £30,000 plus bonus depending on experience

Flexible working hours and generous holiday allowance

Opportunities to develop skills by working in a technology and design focused company.

Fast growing business with the potential of becoming a major player in the global jewellery industry.

A very enjoyable work culture.

To Apply

Please apply by emailing [email protected] with your cover letter, CV and digital portfolio.

Taylor & Hart – City of London

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We use browser based rendering and 3D printing to help turn our customers’ ideas into fine jewellery, as well as, selling from an established collection range. We’re looking for a Junior CAD Jewellery Designer to assist the design team in creating production-ready CAD files. We’re based in the City of London (Monument) with excellent transport links.

Key Responsibilities

• Assisting design team to produce production ready files for collection jewellery (e.g. resizing rings, changing collet sizes). Files must be technically sound adhering to specific technical details that will be specified by CAD Manager and production team.
• Working with CAD Manager to develop CAD skills and ultimately assist in creation of bespoke designs.
• Technical specification sheets will also be needed for all CAD files with basic dimensions and production details.
• Save all designs and maintain in a database for the sales and design teams.

Key Skills

• Knowledge of jewellery CAD software (specifically Matrix and Rhino)
• 1+ years working experience of CAD software
• Experience in Photoshop is preferred
• Proactive approach, looking out for new developments in the software/hardware world
• Able to work to tight deadlines

Ideal Candidate (preferred skills but not required)

• Highly creative with a good eye for emerging trends
• Previous fine jewellery experience, preferably engagement rings
• Knowledge of common jewellery techniques that can be applied when creating the CAD files is also advantageous (i.e. stone setting, casting, soldering, etc.)
• Specialist jewellery CAD experience (e.g Zbrush)
• Experience creating photorealistic render images
• Ability to work independently and within a team
• Adaptability and entrepreneurship

What we offer

Salary up to £20,000 plus bonus depending on experience.

Flexible working hours and generous holiday allowance.

Opportunities to develop skills and progress in role by working in a technology and design focused company.

Fast growing business with the potential of becoming a major player in the global jewellery industry.

A very enjoyable work culture.

To Apply

Please apply by emailing [email protected] with your cover letter, CV and digital portfolio.