Careers

Overview

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our team in our showroom and via online communication channels. We’re based in the City of London, close by to Monument and Bank station, with excellent transport links.

The Role

Junior Jewellery Sales Consultant is an opportunity for new graduates to enter the industry and gain experience with the goal of moving into a Diamond and Gemstone Specialist or Jewellery Design Consultant position over the coming 1-2 years following development within the company.

The role will include assisting consultants with their emails and daily tasks to learn how to approach customers as well as how to use photoshop and illustrator in the optimum way. The Junior Consultant will help to keep the showrooms and samples organised and to the company standards. They will learn to see customers in person for aftercare services such as collections, resizes, and drop offs. Once they have developed a complete knowledge of the processes and show  a full understanding of the customer experience, they will begin doing wedding ring consultations.

In this role, the Junior Consultant will improve their knowledge of jewellery, diamonds and gemstones, to match the standard of our Sales teams. In addition, they will develop their talent in photoshop, illustrator, drawing and people skills to ensure all customers’ rings are perfectly created just for them, with love and without limits.

As we look to continue to grow Taylor & Hart, we feel this is a perfect opportunity for a recent graduate looking to enter the industry and offers a chance of career development with us in the sales or wider team. The role can be either a 4 or 5 day a week working rota, both including at least one weekend day.

Key Responsibilities

• Assisting consultants with their daily workload:
• • Emails
  • Creating quotes
  • Photoshop & Illustrator
  • Searching for diamonds & gemstones
• Keeping the showroom well organised
• See customers for aftercare appointments
• Qualify bookings
• Assist retail store staff and support with store operations
• When required, see customers at our workshop for aftercare and collection appointments
• Meet customers for wedding ring consultations and deliver sales efficiently
• Warmly welcoming customers to their consultation and offering them drinks.
• Learning how to ensure each customer becomes a brand ambassador
• Commit time for the wider team in setting customers expectations to ensure their experience is set with success from their first point of contact to after they receive their purchase
• Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
• Explore new approaches and ideas to remain ‘a step ahead’ with each customer’s experience
• Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
• Work towards constantly improving the efficiency of the sales process, digital or in-person
• Comply with all internal policies for delivering a finalised quote, keeping issues, returns and any sub-optimal customer or colleague experience to a minimum

Ideal Candidate

• • You are a team player and understand why this is important
  • You are an excellent verbal and written communicator
  • You have a strong ability to relate to others, to show empathy with a genuine interest in others
  • You are responsible, reliable and have a reassuring presence
  • You are freshly graduated in the jewellery environment or have an experience with jewellery brands or a sales environment
  • You are a strong multi-tasker who thrives in a fast-paced environment
  • You have a positive attitude that can adapt and thrive in changing circumstances
  • You have an acute attention to detail
  • You have a devotion to continuous learning and improvement
  • You are technology literate
  • You have a passion for excellence and beauty
  • Some knowledge of Adobe Illustrator and Photoshop will be a plus or we will offer training

To Apply

Please apply by emailing emma@taylorandhart.com with your cover letter, CV using the subject line “Junior Jewellery Sales Consultant”.

Overview

The Role

Main Responsibilities

What we are looking for:

• You are a team player, and understand why this is important
• You are an excellent verbal communicator
• You are target motivated
• You have a strong ability to relate to others
• You know how and when to show empathy with a genuine interest in others
• You can control a conversation while making the other side feel special and catered for
• You have active listening skills
• You have an awareness of body language
• You are presentable and well mannered
• You are not fazed by difficult situations, and can think on your feet
• You are responsible, reliable and have a reassuring presence
• You have previous experience with both jewellery brands and also in a sales environment
• You are a strong multi-tasker who thrives in a fast paced environment
• You have a positive attitude that can adapt and thrive in changing circumstances
• You have an acute attention to detail
• You have a devotion to continuous learning and improvement
• You have a good knowledge about diamonds and gemstones
• You are technology literate
• You have a passion for excellence and beauty

What we offer

• Options: become a part-owner of the business offered to every new employee
• Company pension
• 33 days holiday (incl. Bank Holidays) – growing by 1-day per year from your 2nd year anniversary
• Employee cost-price jewellery
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Private health insurance

To Apply

Please apply by emailing emma@taylorandhart.com with your cover letter, CV using the subject line “Design Sales Consultant”.

Overview

The Role

Main Responsibilities

What we are looking for:

• Previous experience of 2-3 years within a fine jewellery brand and in a luxury retail sales environment
• Experience of working with Diamonds and Gemstones
• Experience of keyholding is a must
• A team player, with excellent interpersonal and communication skills
• An excellent verbal communicator
• To have experience of building client relationships to deliver sales
• Comfortable working in a face-to-face luxury environment and managing client expectations
• Have excellent time keeping, responsible and reliable
• Flexible and adaptable to change
• Motivated, proactive and dedicated
• Sales and target driven
• To have a strong ability to relate to others and know how and when to show empathy
• Can lead and control a conversation while making the other side feel special and catered for
• To have active listening skills and an awareness of body language
• To have a flair for style, presentable and well mannered
• To tackle difficult situations head on, and work closely with others to resolve any situation
• A strong multi-tasker who thrives in a fast paced environment
• A positive attitude that can adapt and thrive in changing circumstances
• Acute attention to detail
• Devotion to continuous learning and improvement
• Technology literate, experience with key programs used but not a must

What we offer:

• We are a vibrant team with a community feeling
• We are a growing brand and are always striving for more
• We look out for each other and support in any which way possible
• We offer a competitive salary
• We offer 33 holiday days per annum inclusive of bank holidays
• We will always strive to build from inside the company, offer 1-2-1 quarterly reviews, and will support you to work towards reaching your personal goals
• We have frequent social events within the company
• We see and treat everyone as an equal
• Bonus and commission scheme
• Pension scheme

To Apply

Please apply by emailing ceyda@taylorandhart.com with your cover letter, CV using the subject line “Retail Senior Sales Assistant”.